- 期刊
友善職場－護理輔導、心理安全
Friendly Workspace: Nursing Counseling and Psychological Safety
摘要
護理師是醫療照護團隊重要成員，面對現代醫療所產生的高壓工作環境，輔導及排解因高壓工作所產生壓力，強化護理師內在韌性，才能更有效率給予民眾健康照護服務。過往所採用由護理主管所進行的傳統管理導向、定期會談的護理輔導諮詢，雖能在新進到職護理師發揮其效益，但隨著新世代到來，多元且以團隊啟動輔導模式，將是擴大成效的另一解方。本文分享臺北醫學大學附設醫院現行採用的輔導關懷之經驗，於COVID-19期間，運用院級跨團隊關懷模式，多科專家共同參與，以評估量表精準確認員工關懷需求，啟動多元輔導策略，將輔導諮詢模式轉化成關懷復原文化，有效地強健護理師的復原力，提升員工心理安全感，落實真正的友善職場。
並列摘要
Nurses are important members of the healthcare providers' team. They face the high-pressure working clinical environment in the era of modern medicine. They need to receive the coping strategies such as counseling for dealing with those pressures. Their internal resilience is built up from the effective strategies. And then people will receive the great quality of nursing care. There is useful that new nurses receive the traditional counseling consultation and regular communication with nursing managers. However, those traditional strategies provide a limited benefit. Developing a multiple and comprehensive model of consultation will raise the effectiveness for these nurses who are in this new generation. We describe the experience of an inter-professional collaboration caring model in Taipei Medical University Hospital. Especially, this new model brings the positive influences for not only nurses but also whole employees during the pandemic of COVID-19. This inter-professional team provides precision counseling-caring strategies according to the holistic screening within physical, psychological, social, and spiritual aspect needs. In conclusion, our experience shows that nurses who receive this counseling-caring model get more benefits to increase their resilience and psychological safety.