- 期刊
The E-Hospital Website Measure Architecture Approach: Integrating Internal and External Customers' Needs in Information Delivery Services
並列摘要
The ”Electronic Hospital” movement has swept across almost all the world during the last decade. This movement represents not only a new paradigm for administration and services, but also a weapon for hospital competition. According to the literature reviewed, there have been many studies focusing on the technicalities of establishing the websites so as to allow customers more appropriate access to hospital information. However, few studies have paid attention to exploring relationship management among the different stakeholders of e-Hospitals. Therefore, the objective of this paper is to integrate the concepts of relationship management among the three groups of stakeholders which are: the hospital itself, its potential customers, and its employees. In addition, a triple-diamond measure framework for hospital website which supports the relationship management and information delivery services is developed and empirically tested. Finally, a design is proposed for an e-Hospital system function model that facilitates the effective use of computers and provides a systematic way to integrate the customers' expectations. This will furnish decision makers with valuable support for information delivery services.