Investigating the Effect of Brand Satisfaction, Brand Trust and Brand Attachment on Purchase Behavior of Customers

Amin Asadollahi ； Mohammad Jani ； Parisa Pourmohammadi Mojaveri ； Farshad Bastani Allahabadi

《Research Journal of Applied Sciences, Engineering and Technology》 4卷17期 (2012/09) Pp. 3182-3187

並列摘要

The purpose of this study is to develop a comprehensive model that combines brand satisfaction, brand trust and brand attachment perspectives on brands and demonstrate how affect current and future purchases. These researchers used structural equation modeling to test the significance of the overall model and the specified paths. Findings indicate that brand satisfaction is affected by directly by brand trust, current purchase and indirectly by brand attachment. Brand trust is affected by directly by brand attachment and indirectly by future purchase. In contrast, brand attachment is affected by current purchase and future purchase. And finally current purchase is affected by directly by future purchase. The present study did not examine feedback effects and only included consumer categories, no individual differences variables. As such, these researchers recommend that future research examine feedback effects and include additional consumer categories, B2B categories and individual-differences variables such as variety seeking and innovativeness. These researchers recommend that practitioners also use brand relationship measures and develop strategic and tactical initiatives that ensure consumers are satisfied with brand trust and feel attached to a brand. This is a cross-paradigm study and it is the first that combines two separate broad-based perspectives on brands in a simple comprehensive model for researchers and brand managers.

並列關鍵字

Brand attachment ； brand satisfaction ； brand trust ； current purchase ； future purchase