臺灣辦公室英文溝通能力之研究

良好的英文溝通能力早已成為基本之求職條件。流利的英語表達方式，除了在工作上一展身手，亦可拓展宏觀之國際視野。此研究以營造工程業做分析，根據「104教育資訊網」2013年12月的報導指出：外勞仲介及企業主均希望其業務員應徵時能具備職場外語溝通能力，其中英文能力佔60%，其重要性排名第一。經由長期辦公室英文之互動學習，定可提升台灣白領甚至藍領階級之英文能力；業主亦以一視同仁的眼光對待外商及各國外勞，創出三贏之合作新局。外加政府之補助並與民間經營主合作，開設語言互動訓練課程；員工不需在下班之餘額外補習，而是利用辦公室現成之英語環境溝通練習。相信假以時日，定可與全球接軌並展現台灣企業之國際競爭力。

關鍵字

辦公室英文；職場英文；社交英文；商用英文；角色扮演及情境演出

並列摘要

Excellent English communication skills have become the basic criteria during job interviews. Fluent expressions in English are not only a plus at work but also broaden our visions globally. This study is based on research in a construction company. Reports at the end of 2013 by ＂104 Educational Information Website＂ showed that when recruiting either new sales reps or foreign labor liaisons, the number one qualification is proficiency in foreign languages, and English is considered to be the most important one with a 60% usefulness. To conduct a long-term office English interactive role-play program within white even blue collar labor forces can surly shorten the distance among employees, foreign clients, labors and Taiwan employers. A win-win communication goal for all parties will thus be achieved. Furthermore, if the authorities and entrepreneurs can work hand-in-hand and carry out effective subsidized programs, staff won't need to sign up for language tutoring classes after work; instead, with these creative English communication working environments, employees can practice office English back-to-back at work. In time, Taiwan industries can eventually become top-notch globalized companies in the world.