- 會議論文
新型公寓大廈管理維護契約模式之因應策略：以顧問式契約為例
The Coping Strategy of A New Type Condominium Management Contract Mode: The Case of Consultative Contract
摘要
本文探討物管業者對於使用顧問式契約之優劣勢因素分析，並建議使用此式契約之因應策略。物管業者認為使用顧問式契約具有節省人事成本與減輕稅負的成本優勢，且在參與競標管理契約時則是對公共基金較少、戶數較少、支付能力不足、低管理費、契約總價採最低標等特性之社區具有其競標優勢。但劣勢則是容易造成勞資糾紛、權責不易區分、服務品質不易兼顧與損害企業形象等。而在使用顧問式契約的執行策略如下：一、規劃不同服務模組，明確規範各種服務項目內容與服務項目的收費金額及收費方式；二、運用服務企畫書，明確告知管委會使用顧問式契約與全責式契約的差異；三、將管理契約模式與新科技結合，提升管理效率；四、提高授權程度，提升決策速度；五，維護員工權益，協助管委會成立投保單位，釐清管委會自聘物業管理服務人員的僱傭關係。
並列摘要
This paper discusses advantages and disadvantages of the consultative contract for property management companies and suggests the coping strategy. The advantage of consultancy contracts are saving personnel costs and reducing tax burden on the management of property management companies, and when participating in bidding management contracts, there are fewer public funds, fewer households, low management fees, the total contract value of the lowest standard features such as the community has its competitive advantage. The disadvantages of consultancy contract are likely to result in labor disputes, power and responsibilities is not easy to distinguish, the quality of service is not easy to take into account, and damage the corporate image. The strategies of using the consultancy contract are as follows: First, plan different service modules; second, use the property service proposal; third, use the management contract modes combined with the new technology; fourth, enhance the degree of authorization; fifth, help to protect employees’ rights and interests.