本研究以國內第一支結合視障與聽障觀眾需求的「國美友善導覽」APP為研究個案,除了分析「視障版口述影像導覽語音」與「聽障版手語導覽影片的內容適切性」,並探討身心障礙族群的文化參與形式是否能透過科技輔助改善長期以團體專人導覽的模式,以多元數位媒體管道與無障礙展示設計,發展文化平權理念下的個人化自主導覽經驗。以2016年12月完成的「戶外雕塑園區」及2018年1月完成的「聚合‧綻放-臺灣美術團體與美術發展」APP導覽主題與製作內容為分析內容,邀請視障者與聽障者分別參與不同製作階段的實測活動,逐一階段依使用者實際經驗與意見修正下一階段的製作設計,以符合使用者需求,包含導覽內容、參觀引導動線、設備操作效益等項目,實測結果完成後,以問卷進行APP 使用滿意度調查。研究結果發現視障與聽障觀眾的科技導覽規劃可歸納出符合使用者需求的製作項目與設計方法,其中除了在導覽機具可區分為不同規格尺寸,在導覽內容製作上,除了信標感應微定位技術的輔助,視障者需要更多的觸覺輔具與定向引導設施,方能有更完整的個人自主參觀藝術展覽體驗。因此,特殊族群的文化參與可藉由創新的科技應用從專人團體導覽模式到個人化多元數位媒體應用,真正落實二十一世紀當代博物館與美術館文化平權理念。
This research takes NTMOFA-Accessibility, the first museum application (APP) combining the needs of visually and hearing-impaired visitors, as case study to examine the relevance between audio descriptions and sign language videos, and discuss whether technology is able to transcend the limitation of group guided tour to develop individual visiting experience with multimedia and accessible display under the idea of cultural equality. This research focus on the participation of the visually and hearing-impaired visitors in various production stages of "Outdoor Sculpture Collection" (completed in December 2016) and "Aggregation & Blooming: Artists Groups and the Development of Fine Arts in Taiwan" (completed in January 2018), and look at how their participation helped modify the design of guide contents, visiting route and operation of mobile device with their user experiences. The study found that the technology navigation plan for the visually and hearing-impaired visitors can contribute to the production design methods that meet the needs of these users. It is discovered that while the size and the equipment of Beacon technology matters to both groups, the visually impaired visitors need additional tactile aids and directional guidance facilities in order to make navigation content more complete. This case demonstrate that the cultural participation of special groups can be achieved through innovative technology applications, allowing the experience to move from the guided group tour to the use of a personalized pluralistic media. This allows museums and galleries in the 21^(st) century to truly imply the concept of equal cultural rights.