Report on Operation Management Research for John Smith's Bookshop

Anqi Wang ； Jingjing Hu

《Frontiers in Economics and Management》 2卷1期 (2021/01) Pp. 183-190

https://doi.org/10.6981/FEM.202101_2(1).0025

摘要

The focus of the current report is the operations management of John Smith's Bookshop, a specialist retailer in higher education, University of Sussex. John Smith's Bookshop locates in the library of campus with a partnership, a wide range of titles on all courses have given by the university (John Smith's, 2014). Report on operation management research for John Smith's Bookshop provides a reference in developing business operation for small and medium retailer. The tools such as performance objective, 4V's, are used to analysis how the store run management in daily operations. All the Data collection on this report comes from the filed visit of the student book store and the interview with John Smith's Bookshop Manager. Basing on the key findings and pain points of the book shop daily process, there are several suggestions with included implementation plan could help the book store to create long-term and short-term plan on operation management.

關鍵字

Operation Management ； 4V's ； Capacity Management

參考文獻

Paton, S.; B. Clegg; J. Hsuan and A. Pilkington “Operations management” McGraw-Hill Education, 2011.

John Smith’s, 2014. John Smith’s UK Higher Education. [Online] Available at: https://www.jsgroup. co.uk/live/the-businesses/john-smiths.

Stevenson, W, J: Operations Management (12th ed.) (McGraw-Hill Education, American 2014).