Study on Service Quality of Airports

Mengya Cui ； Yuntao Guo ； Zhao Bai

《Frontiers in Economics and Management》 2卷8期 (2021/08) Pp. 21-25

https://doi.org/10.6981/FEM.202108_2(8).0004

摘要

The article analyzes and categorizes the main factors affecting the service quality of general aviation airports based on the kano model; analyzes the research data of a navigable airport, and comes up with the importance and key factors to improve the satisfaction of navigable passengers in this airport. Based on the research results of this paper, some countermeasures and suggestions are proposed, which are of certain reference value for improving the service quality of China's airports and the development level of short-haul transportation.

關鍵字

General Aviation Airport ； Short-haul Transportation by Air ； Service Quality

參考文獻

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