- 期刊
中央消毒供應部門（CSSD）發展人因工程重要性與價值之概述
An Overview of the Importance and Value of Human Engineering Development in Central Sterile Supply Departments (CSSDs)
摘要
本文探討了人因工程在醫院中央消毒供應部門（Central Sterile Supply Department, CSSD）中提升流程效率和安全性的核心作用。文中強調整合實體、認知和組織人因工程，以改善工作場所條件和員工滿意度，這在醫療產業場域中尤為重要，因為一旦發生錯誤皆攸關病人安全。文中說明實體人因工程如何著重於根據工作同仁的物理環境需求調整工作常遇設備，從而減少疲勞和傷害。這包括人體工學的工作站設計，適應不同體型並減少重複性應力傷害，如腕隧道綜合症或慢性背痛等。認知人因工程的重要性在於通過改善介面設計來提高員工與複雜系統的互動，減少認知過載，並增強決策過程。這一方面對於確保醫療人員能夠有效管理清洗並滅菌醫療設備所需的大量資訊至關重要。文中還強調組織人因工程重點是在CSSD中優化工作流程和溝通管道，以提高運營效率和團隊合作。有效的溝通策略和優化的工作流程不僅提高生產力，還有助於管理工作同仁的壓力，從而提高工作滿意度和整體工作場所的和諧。領導者在成功應用這些人因工程原則的環境中發揮了關鍵作用。領導者應該促進資源分配、溝通和危機管理，以有效支援人因工程原則的實施。總之，文中主張在CSSD中全面應用人因工程，強調這種方法不僅可以提高運營效率和員工滿意度，還可以通過最小化錯誤和提高安全性，提高整體醫療服務品質。
並列摘要
This article discusses the central role of human factors engineering in enhancing process efficiency and safety in the Central Sterile Supply Department (CSSD) of hospitals. It emphasizes the integration of physical, cognitive, and organizational ergonomics to improve workplace conditions and employee satisfaction, which is particularly important in the medical industry as any errors directly affect patient safety. The article explains how physical ergonomics focuses on adjusting equipment commonly used by workers based on their physical environmental needs, thereby reducing fatigue and injuries. This includes ergonomic workstation designs that accommodate different body types and minimize repetitive strain injuries, such as carpal tunnel syndrome or chronic back pain. The importance of cognitive ergonomics lies in improving interface design to enhance interactions between staff and complex systems, reducing cognitive overload, and strengthening decision-making processes. This aspect is crucial for ensuring that medical personnel can effectively manage the extensive information needed for cleaning and sterilizing medical equipment. Additionally, the article highlights that organizational ergonomics focuses on optimizing workflows and communication channels within CSSD to improve operational efficiency and team cooperation. Effective communication strategies and optimized workflows not only increase productivity but also help manage the stress of colleagues, thereby enhancing job satisfaction and overall workplace harmony. Leaders play a key role in successfully applying these principles of human factors engineering. They should facilitate resource allocation, communication, and crisis management to effectively support the implementation of ergonomic principles. In summary, the article advocates for a comprehensive application of human factors engineering in CSSD, emphasizing that this approach not only enhances operational efficiency and employee satisfaction but also improves overall medical service quality by minimizing errors and enhancing safety.