以P-O-X平衡理論衡量主管真誠領導、員工與主管關係品質及員工建言行為

近年來社會大眾對企業領導者的誠信不斷流失及失望，例如爆發安隆(Enron)、安達信會計師事務所(Arthur Andersen)和泰科(Tyco)執行長寇斯洛斯基、永豐銀行…等醜聞及負面消息，皆顯示企業領導者漠視「誠信」，進而造成企業形象破損、企業倒閉，甚至造成經濟傷害。故真誠領導成了一個重要的議題，本研究並欲採用平衡理論又稱為「P-O-X理論」，來探討真誠領導、主管與員工關係品質和員工的建言行為是否具有平衡關係。本研究問卷對象主要是針對從事金融產業的同仁，樣本來源主要為便利取得樣本，發放期間為107年1月14至3月5日截止，回收共263份有效問卷，研究的結果分析如下： 1.員工與主管之間的關係品質所呈現正、負態度，則：「主管的真誠領導」對「員工對組織的建言行為」之間具有顯著的影響。 2.當員工對主管所建立的真誠領導方式所呈現正、負態度，則：「主管與員工的關係品質」對「員工對組織的建言行為」具有顯著的影響。 3.員工對組織建言行為受到關係品質影響最大，其次是受到真誠領導的影響。

關鍵字

真誠領導；員工與主管關係品質；員工建言行為

並列摘要

In recent years, the integrity of corporate leaders has been continuously decreasing and has made the public feel disappointed, such as the scandal of Enron, Arthur Andersen, Tyco CEO Moss Roskilde, Yongfeng Bank, etc. These negative news indicate that business leaders disregard “honesty”, which in turn not only damages corporate image but also causes loss and business failures, what is more serious is this phenomenon result in economic damage. Therefore, sincere leadership has been an important topic. This study intends to utilize the theory of balance, also known as "POX theory," to discuss whether there are balanced relationships in terms of sincere leadership, the quality of relationship between supervisors and employees, and the behavior of employees. The questionnaires were mainly targeted at colleagues in the financial industry. The main source of samples was to conveniently obtain samples . The distribution period was from January 14 to March 5, 2017. A total of 263 valid questionnaires were collected. The following are the results and analysis of the study: 1.The positive and negative attitudes toward the relationship between employees and supervisors are: “Supervisors’ sincere leadership” has a significant impact on the “employees’ behavior of giving an advice to organization”. 2.When employees present positive and negative attitudes toward methods of the sincere leadership established by their supervisors, then: “The quality of relationship between supervisors and employees” has a significant impact on the “employees’ behavior of giving an advice to organization”. 3.Employees’ behavior of giving an advice to organization is considerably affected by the quality of relationship, followed by honesty.