製造業缺工因素之探討-以辦公家具為例

在當今全球化及技術快速發展的背景下，台灣的企業面臨前所未有的人力資源挑戰。少子化與人口老齡化逐漸成為嚴峻的國家問題，同時也對各企業的招聘與人才留存策略帶來了重大影響。在這樣的情況下，台灣的企業急需找到新的解決方式來應對這些挑戰。首先，面對人力資源的短缺，許多台灣製造業開始尋求技術創新與自動化的解決方案，以減少對人力的依賴。這不僅包括製造業中的機械人自動化，也涵蓋服務業中的數位化轉型，如使用聊天機器人以減少前台服務人員的需要。這種策略不僅可以降低成本，也幫助企業在勞動力短缺的情況下繼續運營。此外，為了吸引和留住人才，台灣企業也需要更加重視薪酬體系的建構與優化。透過提供具有競爭力的薪資、福利和職業發展機會，努力創建一個讓員工感到滿意且可永續的工作環境。此外，企業也應該更符合員工工作及家庭需求，如採用彈性工作時間與遠端工作模式，來滿足現代員工對工作與家庭兩者平衡的需求。在面臨全球經濟動態的變化時，台灣製造業需要更積極開發新的業務策略，如業務多樣化和促進員工的跨技能發展。通過這樣做，企業不僅能夠增強自身的競爭力，也能夠為員工提供更多的職業成長機會，進而增加員工的歸屬感和滿意度。在企業文化的塑造上，台灣製造業應著力於打造一個正向、負責任且能體現社會責任的公司形象。通過強調企業的社會責任，以及提倡健康、積極的工作環境，讓企業能夠吸引那些分享相同價值觀的人才。儘管努力不懈，面對這些挑戰，各企業根據自身的業務需要和文化背景，制定各具特色的應對策略。這些策略的多樣性不僅體現了台灣製造業在應對不同挑戰的靈活性與創新性及韌性，也突顯了在製造業發展過程中員工重要性的日益增加。總結來說，台灣的製造業在遭遇勞動市場挑戰時，展現了極高的適應性和創新精神。它們不僅透過技術創新、薪酬體系的改進、業務策略的調整以及企業文化的培育成功地解決了人才短缺的問題，還打造出了一個更令員工滿意和吸引人才的工作環境。這些措施不僅為目前的困境提供解決方案，未來也將持續支撐台灣製造業在全球市場的競爭力。為台灣製造業在全球化競爭中贏得一席之地提供重要的支持。

關鍵字

少子化；製造業；缺工；人力資源管理；留住人才

並列摘要

In the current era of globalization and rapid technological evolution, Taiwanese enterprises are encountering unprecedented challenges in human resource management. The issues of declining birthrates and an aging population are increasingly severe national dilemmas, which also impinge significantly on the recruitment and talent retention strategies of companies. Faced with these realities, Taiwanese businesses are in dire need of novel solutions to tackle these challenges. Initially, confronted with a shortage of human resources, numerous Taiwanese manufacturing industries have sought out innovative technological and automation solutions to decrease dependency on labor. This covers not just the automation of robotics in the manufacturing sector but also the digital transformation within the service sector, such as employing chatbots to lessen the demand for front-desk staff. Such strategies not only cut costs but also assist companies to continue operations amidst a labor deficiency. Furthermore, to attract and retain talent, Taiwanese companies are now paying greater attention to building and optimizing compensation systems. By offering competitive wages, benefits, and opportunities for career advancement, businesses aim to cultivate a working environment where employees feel satisfied and loyal. Many companies are also experimenting with flexible work schedules and remote work arrangements to fulfill modern workers' desires for a balanced work-life. While coping with the fluctuations of the global economy, Taiwanese manufacturing has also proactively pursued new business strategies, such as diversification and the fostering of cross-skilling among employees. By doing so, companies not only increase their competitive edge but also offer their employees a plethora of opportunities for professional growth, thereby enhancing the employees' sense of belonging and satisfaction. In sculpting corporate culture, numerous Taiwanese manufacturers are dedicated to establishing a positive, accountable company image that reflects their commitment to social responsibility. By emphasizing corporate social duties and promoting a healthy, proactive work environment, these businesses are able to attract talent that shares similar values. Despite their relentless efforts, in the face of these challenges, enterprises have formulated unique response strategies that reflect their individual business needs and cultural contexts. The variety of these strategies not only illustrates the flexibility and innovation of the Taiwanese manufacturing sector in managing various challenges but also accentuates the increasing importance of employees in the industry's development process. In summary, faced with labor market challenges, Taiwan's manufacturing industry has demonstrated remarkable adaptability and an innovative spirit. They have not only resolved issues related to talent shortages through technological innovation, compensation system improvements, business strategy adjustments, and the nurturing of corporate culture but have also created a more satisfying and appealing work environment for their employees. These measures not only present solutions to current quandaries but will continue to bolster the competitiveness of Taiwan's manufacturing sector in the global market, providing essential support for its achievement in global competition.