- 學位論文
建立供應鏈管理系統建置階段的關鍵成功因素之階層式架構並利用Fuzzy DEMATEL分析
Define and Analyze Key Success Factors for SCM System Implementation: Using Fuzzy DEMATEL
摘要
在現今全球化的激烈的競爭環境中，企業開始體認到現在的競爭已經不再是以往的單一企業對單一企業，而是轉變為供應鏈對供應鏈，因此，供應鏈管理(supply chain management)成為一種重要的管理方法。 近年來，許多企業開始投入大量的資金與人力以發展供應鏈管理，但因為建置供應鏈管理系統的複雜的性質，故此類建置專案的成功率不高，然而，直接地探討供應鏈管理系統建置時期的關鍵成功因素(key success factor)的文獻並不多，所以本研究透過文獻探討以及實施焦點團體(focus group)訪談獲取一個成功的供應鏈管理系統專案的經驗，建立了一個全面性觀點的供應鏈管理系統建置階段的關鍵成功因素層級化架構，此架構能提供有意願建置供應鏈管理系統的企業作為一個檢查清單，避免企業執行此類專案時因疏漏某些重要的因素而導致專案的失敗。並且，本研究會依此架構設計問卷調查，取得曾參與供應鏈管理系統建置專案的專家的意見，接著利用模糊決策實驗室法(fuzzy DEMATEL)分析調查結果，探討關鍵成功因素間複雜的關係網絡以及其商業意涵，藉此提供未來此類專案的經理及執行者支援決策制定的資訊，使企業能更妥善地分配其有限的資源。
並列摘要
In today’s global business arena, firms have begun to realize that competition is no longer company to company but supply chain to supply chain. Therefore, Supply chain management (SCM) becomes one of the important management approaches. In recent years, many companies invest significant resource to develop SCM system. But, due to the complicated nature of SCM system implementation, not many of such projects are considered successful. However, only few research publications directly relate to key success factors (KSFs) for SCM implementation. Hence, this research reviews literatures and conducts focus group discussions to obtain valuable industrial experiences, from a successful e-supply chain integration project between Taiwan Semiconductor Manufacturing Company (TSMC) and Advanced Semiconductor Engineering Inc. (ASE), and then constructs a comprehensive KSF hierarchy. It can be used as a check list for companies to avoid overlooking some important factors of SCM system implementation phase. This research also analyzes the complicated relationship among KSFs with fuzzy Decision Making Trial and Evaluation Laboratory (fuzzy DEMATEL) and discusses its business meaning. The results can serve as valuable information for supporting future project managers to make decision.