- 學位論文
擺脫「線」制，與你同在──八仙塵燃事件倖存者線上社會支持探討
Beyond net, Online with you－A study of the online social support for the burn survivors in Formosa Fun Coast Dust Explosion disaster
摘要
2015年的八仙塵燃事件乃我國災難歷史上，新型態且特殊的人為災害，共造成499位的傷亡，倖存者平均年齡為22.7歲。在我國大量醫療資源的注入，此事件最後的死亡人數，遠低於專家所預測。然而，相較於其他類型災害的受害者，本次大面積燒燙傷且分布全臺各地的患者，其醫療與心理社會重建歷程更為複雜與漫長。故網路世代的倖存者，如何透過網路科技，提供或接收到線上的社會支持？乃本研究所關注的主題。因此，本研究透過質性研究方法，各訪談5位八仙事件倖存者及陽光基金會工作人員，探討八仙事件倖存者之線上社會支持，以及社會工作專業服務與網路科技之連結。 根據訪談文本的分析，初步的發現如下：一、可以避免的人禍，多了不甘與無奈；二、本事件的倖存者身處混雜的社會氛圍；三、因「倖」而連心，線上相惜路有你；四、「倖」好有你，線上指引；五、收穫與感觸，因人而異；六、線上難以傳遞溫暖；七、線上支持過程充滿隱憂。 依據上述結論，並以倖存者與專業人員的角度，分別從服務策略、專業教育及機構管理等面向，提出以下建議，供助人工作者因應網路世代服務使用者之服務策略的參考：一、針對人為災害之受害者或受難者家屬予以更長期的關懷；二、建構社會支持網絡，分享資訊與陪伴彼此；三、主動提議或協助服務使用者創立網路社群平台；四、評估單位服務使用者之需求性，以及使用之成本效益；五、視服務使用者之特質及其需求，提供適切的服務模式；六、提升專業人員網路科技相關知能及倫理教育；七、服務輸送單位訂定由上至下的服務與督導策略。
並列摘要
The Formosa Fun Coast Dust Explosion disaster in 2015 was a new and special man-made disaster in the history of disasters in Taiwan, causing a total of 499 casualties. The average age of survivors was 22.7 years old. With the huge input of medical resources in Taiwan, the final death toll in this event was far lower than predicted by experts. However, compared with the victims in other types of disasters, the medical and psychosocial reconstruction process for the large-scale burns and the patients distributed throughout Taiwan has been more complicated and longer. Therefore, the subject concerned of in this research is that “how did the survivors under the Internet generation provide or receive online social support through internet technology?” Using qualitative research method, each five survivors and the staff of the Sunshine Foundation were interviewed to discuss the online social support of the survivors, and the connection between social work professional services and Internet technology. Based on the analysis of the interview scripts, the preliminary findings are as below. (1) Human disasters, which could have been avoided, increased the unwillingness and helplessness. (2) The survivors were living under a mixed and complicated social atmosphere. (3) The hearts were connected due to the same luck thus causing the pities between each other online. (4) Fortunately, I had your online guidance. (5)The harvest and feeling varied from person to person. (6) The warmth feeling was difficult to be delivered online. (7) The online support process was full of unknown worries. Based on the above conclusions, and from the perspectives of survivors and professionals, the suggestions are provided in according to the service strategy, professional education, and organization management for the reference of workers in response to the service strategies of service users under the internet generation. (1) Extend the care for the survivors of the disaster or the families of the event. (2) Construct the social support network for the use of sharing information and accompanying with each other. (3) Propose or assist the service users to create an online community proactively. (4) Assess the needs of service users and evaluate the cost-effectiveness of using. (5) Provide appropriate service model based on the characteristics and needs of service users. (6) Improve the professionals’ knowledge and ethics education about the internet technology. (7) The service delivery unit should set up the service and supervision strategies top-down.