快速結帳：智慧型行動裝置的應用

近年來，有許多科技業發現零售業的結帳速度問題，而思考著如何讓消費者在零售商店購物時，能夠免於排隊而快速結帳。也為了面臨未來人口老化、人力短缺與降低人力成本，以及收集消費者消費行為的數據，近年興起無人化商店與快速結帳商店。未來消費者進入零售商店消費的整個過程，已經跟我們過去所想像的不太相同。結帳速度的問題也讓大型購物商場、零售業者可以重新思考消費及結帳流程，結帳方式與縮短排隊結帳的時間，就是其中最主要的變革。過去的大型購物商場與零售通路，結帳只能在收銀機櫃台前進行，刷卡或現金付費也都只能在收銀機櫃檯前進行，收銀機櫃台往往還需要由數位收銀人員來操作，對人力成本日益提高、人口老化及人力不足的現象，將是零售業薪資成本的負擔。目前許多科技業者，看見零售業快速結帳技術及消費者消費數據的收集，讓零售業發現及注意的不僅僅是消費者自行結帳的方法、也不只是僅限於消費者結帳的整個過程，未來零售業的從業人員管理，也會產生許多的變革。如今，已有許多科技公司提供了行動裝置支付服務，但是這樣利用手機支付方式企圖取代信用卡付費方式，還是無法改變大部分顧客改變消費之後的付款方式，而手機支付方式的操作，也是讓消費者不願嘗試的原因之一。當建立一種快速結帳系統，可於消費者不論購買多少商品，都能快速結帳，不需要收銀員將每項商品拿起、掃描條碼、放下商品、現金支付及操作信用卡支付等這些重複又耗時的動作，只需運用智慧型手機內的App支付系統，在操作智慧型手機短短的幾秒之內，便將一整車的購物商品名稱與價格，顯示於收銀系統的螢幕上，運用智慧型手機內的App支付消費金額。如此便可大大縮短排隊等候結帳的時間。本研究的目的在於設計一套，利用智慧型手機內建快速結帳App應用程式，不僅讓消費者在零售商店購物時，能夠免於排隊而快速結帳，並且可以減少零售商結帳人力的配置。

關鍵字

快速結帳；無人商店；自助結帳

並列摘要

In recent years, many technology industries have discovered the speed of checkout in the retail industries; and pondered how to enable consumers to speed up checkouts without queues when shopping at retail stores. In order to face the future population aging, shortage of manpower and lower labor costs, as well as the collection of consumer consumption data, unmanned shops and quick checkout stores have emerged in recent years. The whole process of consumers entering retail stores in the future is different from what we used to think in the past. The problem of checkout speed also allows retailers to rethink spending and checkout processes. The most important change is the way consumers pay their bills and shorten the time they spend in queues. In the past, large shopping malls and retail outlets, checkout could only be conducted in front of the cash register counter and then be paid by credit card or cash payment. Cash register counters often need to be operated by several cashiers, on the manpower. The increasing manpower cost, aging population and shortage of manpower will be the salary cost burden for the retail industry. At present, many technology companies have seen the rapid check-out technology and consumer consumption data collection in the retail industry. What the retail industries discover and pay attention to is not only the value of the consumer's own checkout, nor is it confined to the checkout process itself. There will also be many changes in the personnel management in the retail industry. Today, many technology companies offer mobile payment services, but this attempt to replace credit card payments with mobile phone payments will not change the way what most consumers pay after consumption. The operation of mobile payment services is also the one of the reasons why consumers are reluctant to try. When a quick checkout system is established, customers can quickly check out no matter how many goods they buy. They do not need cashiers to pick up each product, scan barcodes, put down products, collect paid cash, and operate card payments those repeated and time-consuming actions. Only using the App payment system built-in the smart phone, the name and price of shopping goods in a shopping cart will be displayed on the screen of the cash register system, within a few seconds. This will greatly shorten the waiting time for queues. The purpose of this study is to design a quick checkout application that was built-in smart phones to not only allow consumers to be free of queuing up and check out quickly when shopping in retail stores, but also to reduce the configuration of checkout manpower for retailers.