摘要
在資訊科技蓬勃發展的時代，人工智慧、數據科學快速崛起，聊天機器人在企業間開始有了高度的討論，好像在說明著：哪間公司先完成這項工程誰就引領著企業！在過去，我們可能在需要開會場地時，總是會去找服務台(HelpDesk)人員詢問如何租借場地或者自行尋找公司網頁哪裡可以租借場地。到了近期因為新冠肺炎(COVID-19)疫情的影響，公司需要啟動異地上班的機制導致HelpDesk人員業務更加繁忙，有了聊天機器人來擔任HelpDesk的角色，讓我們不必再苦等著忙不過來的HelpDesk人員，只需要輸入關鍵字就可以輕鬆找到自己需要的功能。 本論文會介紹IBM Watson Assistant以及對話情境的設計，還有LINE的串接，提供我們前端所需要的使用者介面(User Interface，UI)。我們也會介紹Node.js的相關資訊，接著透過node.js的套件來串接上述兩種服務，以達到使用者可以在LINE上輸入訊息並且取得回覆的目的，最後我們也會透過Microsoft SQL server來存取使用者資訊以及答案回覆之資訊。 現階段，只提供使用者詢問「租借會議室」、「請假」的相關問題。在下一階段，希望可以提供更多的詢問項目，像是軟硬體問題詢問、帳號相關服務等等。另外也希望建立答案包新增修改的介面，讓各部門同仁透過此平台的操作快速創建出JSON答案包，使得各部門管理更加便利。
並列摘要
As times when information technology are developing rapidly, artificial intelligence and machine learning are growing vigorously. Chatbots are receiving more and more considerations among various enterprises. Impression is that whichever company first employ chatbots is holding a technological edge. In the past, if a meeting room is needed, we will need to go ask the HelpDesk staffs for help or try to reserve one on the company's webpage. Because of the recent COVID-19 pandenmic, a company may need to evaculate its workforce to work at different locations and is thus greatly increasing the workload of the HelpDesk team. Now every HelpDesk team member will have to answer more phone calls and emails. With the help of a HelpDesk chatbot, we may no longer need to wait for the busy HelpDesk staff to response and can find the service we need by typing a few keywords. In this paper, we will introduce IBM Watson Assistant, how to design dialogs, and how to connect to LINE, using LINE as our user interface. We will also introduce information on Node.js that we can use to connect to these two services. The purpose is to allow the user to enter and receive messages using LINE. Finally, we will store all the questions that the user ask and the answers receive to the Microsoft SQL Server. At the present stage, we will only provide the functions related to "Reserve meeting room" and "Leave or Absent". In the future, we would like to provide services on asking hardware problems, and user's account problems. We would also like to modify our answer pack to improve our user interface. Departments that are responible for taking care of these problems can easily create the JSON answer pack they need and carry out their jobs much more easily.