由 ISO/TS 16949:2009 轉換 IATF 16949:2016 汽車零件供應商之個案研究

IATF 16949:2016是國際汽車工作推動工作小組 (IATF)近期正式發布的汽車產業品質系統的準則與標的，該標準將繼續幫助組織提升其質量管理體系 (QMS)，以應對汽車行業由於更複雜的供應鏈以及充滿競爭的全球市場所面臨的挑戰。企業若想成為汽車產業的經銷商就必須通過 IATF 16949:2016 認證，這是基本門檻，隨著汽車零件市場這個大環境不斷的改變，企業的生存與發展不斷面臨新的考驗，而在競爭激烈的環境中，為持續領先與成長，企業需重新審視既有品質管理系統的落實情況並加以修正或強化，以更符合顧客導向、提升滿意度，直接對企業經營績效產生正面影響。企業為了永續經營，就必須符合顧客需求，而前提是要先提升企業的經營績效與公司體質，在現今的法規與顧客要求下勢必要導入品質管理系統，藉由系統來強化管理與提高持續改善的績效，讓企業能更加展現競爭力，創造更好的營業優勢。本論文研究的個案公司是一家台灣上櫃公司，由精密扣件一路開啟事業版圖，甚至跨足於醫療產業、科技業等，在公司眾多部門中主要負責導入 IATF16949:2016 的是精密扣件事業處，該部門主要經營的是汽車零件、鎖類零件、電子零件用螺絲、相機用螺絲螺帽…等等，其多項產品不但外銷各國之營業額持續攀升外，並且在同行和客戶之間也以產品高品質著稱。所以本次才期望藉由此個案之研究來討論相關產學議題，並作為欲導入 IATF 16949:2016 相關供應鏈之參考。

關鍵字

IATF 16949：2016

並列摘要

IATF 16949:2016 is a newly published official international standard for the quality management system in the field of automobile industry. This standard is aimed to improve the management of quality systems for automobile companies to face the challenges and high requirements of complex supply chains and global competition. The fulfillment of IATF 16949:2016 certification has become the basic requirement of entering the field of automobile industry. With the rapid changes in the field of automobile industry, the existence and development of the related companies and components suppliers are keep facing new challenges. To be ahead of other companies, the implementation and improvement of the quality management system has led to be more customer-oriented and more customer satisfaction that positively and directly influences the performance and profits of the company. For the purpose of sustainable development and operation, enterprises need to fulfill the customer’s requirements. However, to enhance a company’s performance and competition ability, it requires continual improvement of the quality management system. We attempted to investigate and introduce a benchmark company by a case study which can provide a referable and useful model for various automobile companies and related component suppliers. The selected case is a company which was listed at over-the-counter market in Taiwan. This company transform from a precision machinery industry and stepped into the field of medical and technological industries. The products include automobile components, locker components, screws and caps for electronic equipment. This study aimed to discuss how this case successfully introduce the newest IATF16949:2016 standard and gain the favor from the customers and win the competitions against other companies.