- 學位論文
領導與員工的關係品質、職場友誼、工作壓力與留任意願之相關性-以日月潭旅宿業為例
An Exploration of the Impact of Leader-Member Relationship Quality, Workplace Friendship, and Job Stress on the Retention Intention: A Case Study Hospitality Industry Employees of the Sun Moon Lake Area
摘要
本研究旨在探討領導與員工的關係品質、職場友誼及工作壓力對員工留任意願的影響。研究對象鎖定日月潭周邊旅宿業的全職員工、實習生及兼職人員，採用「領導與員工的關係品質」、「職場友誼」、「工作壓力」及「留任意願」等變數量表作為分析工具。數據分析運用 SPSS 22.0統計軟體進行處理。本研究共回收問卷400份，有效問卷359份，有效回收率為89.75%。 研究結果顯示：(1) 領導與員工的關係品質對留任意願有顯著的正向影響；(2) 工作壓力對留任意願具有顯著影響；(3) 職場友誼同樣對留任意願產生顯著影響。本研究根據研究結果提出相關結論，並對日月潭周邊旅宿業提供建議，指出這些因素在影響員工留任意願方面具有重要作用。
並列摘要
This study aims to explore the impact of leader-member relationship quality, workplace friendship, and work stress on employees’ retention intentions. The research targets full-time employees, interns, and part-time staff in the hospitality industry around the Sun Moon Lake area. Measurement tools include scales for "leader-member relationship quality," "workplace friendship," "work stress," and "retention intention." Data were analyzed using SPSS 22.0 statistical software. A total of 400 questionnaires were distributed, with 359 valid responses collected, achieving an effective response rate of 89.75%. The findings reveal that: (1) leader-member relationship quality has a significant positive impact on retention intentions; (2) work stress significantly affects retention intentions; and (3) workplace friendship also exerts a significant influence on retention intentions. Based on the results, this study provides conclusions and recommendations for the hospitality industry around Sun Moon Lake, emphasizing the importance of these factors in shaping employees' retention intentions.