工作壓力、情緒耗竭、社會支持與職家衝突關係之研究

本研究以資源保存理論探討工作壓力、情緒耗竭、社會支持與職家衝突之關聯性，嘗試以階層迴歸分析各變數間遞延效果，以高屏地區各產業全職工作者共265位為研究對象，採用時間間隔法以及以紙本問卷進行測量。研究結果顯示: (1) 工作壓力、情緒耗竭與職家衝突間彼此有顯著正相關 (2) 前期的工作壓力、情緒耗竭與職家衝突均對後期產生遞延效果；工作壓力與職家衝突有交叉遞延效果且互為因果關係 (3) 情緒耗竭對於工作壓力影響職家衝突具有部分中介效果 (4) 社會支持對於工作壓力與職家衝突分別具有顯著負相關，但進一步分析後，其調節的效果未達顯著。最後，本研究在管理層面、研究限制與未來研究方向提出看法，供後續研究參考使用。

關鍵字

工作壓力；情緒耗竭；社會支持；職家衝突

並列摘要

This study tried to analyze the lagged effect by hierarchical regression to explore the association between job stress, emotional exhaustion, social support and work-family conflict with conservation of resources theory. A total of 265 full-time workers in various occupations in Kaohsiung and Pingtung region in Southern Taiwan were taken as the research objects by the time interval method and the paper questionnaire. The results showed that there was a significant positive correlation between job stress, emotional exhaustion and work-family conflict. Job stress, emotional exhaustion and job-family conflict in the early stage all have a lagged effect on the later stage. Job stress and work-family conflict have cross-lagged effects and are mutually causal. Emotional exhaustion has a partial mediating effect on the impact of job stress on work-family conflict. Social support has a significant negative correlation with job stress and work-family conflict, but after further analysis, its moderating effect is not significant, and it is worth further exploring the reasons. Finally, this study puts forward views on the management level, research limitations and future research directions for subsequent reference.