Needs Analysis of English Language Use in Tourism: A Case Study of International Travel Companies in Vietnam

Needs Analysis of English Language Use in Tourism: A Case Study of International Travel Companies in Vietnam

Bach Thi Thuy Trang(Bach Thi Thuy Trang)

指導教授 ： Guey ； Ching-Chung

義守大學/語文學院/應用英語學系/碩士(2015年)

https://doi.org/10.6343/ISU.2015.00320

摘要

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關鍵字

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並列摘要

English proficiency is required in all professional areas but it becomes essential in the tourist industry because of its specific characteristics. Needs analysis plays a vital role in developing English for specific purposes curriculum. This study aims to examine needs and problems of English language use of tourism employees at international travel companies in Hue, Vietnam. Quantitative approach was used in this study which included the survey research to collect and analysis data. The findings showed that speaking is most important need among English language skills of tourism employees at their workplaces, and then followed by listening, writing and reading, respectively. In contrary, reading is most faced problem of English language at employees’ routine jobs out of writing, listening and speaking, respectively.

並列關鍵字

Needs Analysis ； English Language ； Tourism Employees ； Vietnam

參考文獻

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