法律事務所經營模式之研究─以台中某事務所為例

台灣有許多的大學創立了法律相關學系，而在學校對政府反應之後，政府決定將律師的名額做增加，來應對此狀況，但政府如此的政策卻相對促使律師即將產生過度飽和的問題。數年前，曾經因為許多教育大學的成立，導致老師人數過多，出現了「流浪教師」的議題，假使政府政策依舊如此，那「流浪律師」的出現也近在眼前了。以台中為例，台中在數年前就已經存在許多聯合法律事務所，近幾年又有許多律師來爭取工作機會，總人口數不變，律師人數不停增加的狀況下，律師這個行業即將面臨的問題，應如何應對？本研究對個案以及個案的比較對象做深度訪談，了解個案原本的經營模式為自雇型SOHO族，而經過文獻探討及訪談的部分後，本研究建議經營模式改用創業型SOHO族的經營模式更可以凸顯律師的價值。而本研究也列出與「法律事務所使用創業型SOHO族經營模式」的SWOT分析，以及使用SWOT策略選擇表及SWOT平衡計分卡來為個案訂定未來可以使用的策略。因為個案原本為自雇型的經營模式，改為創業型後增加了員工的不確定因素，所以本研究為個案在設計一篇服務藍圖，避免因為員工與委託人一些不必要的摩擦造成雙方不愉快，變向使整體受到損失。律師已經不再是過去如此風光的職業，二十年前，光是與律師諮詢一小時就要收費新台幣5000元。現在，諮詢多數為免費，讓客戶願意相信律師能力，並且委託。在目前政策的環境下，必須由律師去找案件，才有穩定的收入來源。而要面對如此環境，本研究建議增強本身的專業，以及服務的差異化，讓委託人有好的消費體驗，高專業的法律知識加上讓委託人感到舒服的服務流程，以避免被後起之秀給取代。

關鍵字

法律；經營模式；服務藍圖

並列摘要

More and more universities founded the department of laws. In order to respond this situation, the government decided to increase the quota of lawyer. Unfortunately, another problem comes behind – the over-saturation of the number of lawyers. Years ago, we have already faced the similar situation. A lot of universities founded education department in a very short time, the consequence is that we have STRAY TEACHERS. If we just go on without taking any other means, it is not surprised that we will have STRAY LAWYERS in the near future. Take Taichung as an example, several law firms existed already. Recently, more lawyers come to Taichung to take the job opportunity. When our population is not changing but the number of lawyers is increasing, how do we deal with this serious career problem? (When the demand is not increasing but our number of lawyers grows up so quickly, how do we deal with this serious career problem?) The study has depth interviews with our case and their comparison object and our intention is to make them more competitive , we realized that their original business model is self-employed SOHO. And after the literature review and the conversation, we suggest they can change the business model to entrepreneurial SOHO. In this case, they can make their value more prominent. We listed the SWOT analysis of “when the law firm uses entrepreneurial SOHO business model” and also using SWOT strategy selection table and SWOT bsc-balanced scorecard to create some strategies for our case so they can apply in the future. Furthermore, since our case is self-employed SOHO, he or she may face another uncertain factor of hiring new employees. Thus, we designed a Service Blueprinting for our case to avoid the conflict between the employees and the clients which may cause the loss for the whole company. Lawyer is no longer an enviable career like before. Twenty years ago, it cost at least NT 5,000 just for seeking advice from lawyer. But now, most of the consultancy is for free in order to make the clients seeing the ability of lawyer and commission the case. The era of case finding lawyer is over, under the current policy and environment, lawyers have to find the case by their own selves to remain the income steadily. By facing this severe environment, the study suggests the lawyer to enhance their expertise and the service. In this way, client will have a better consumer experience. The professional law expertise plus comfortable service will be the key to save their clients.