某醫學中心住院患者家屬對醫院的需求及其滿意度之探討

A Study on the Needs and Satisfaction of the In-patients' Families at a Medical Center

劉長安(C. A. Liou) ； 蘇婉麗(W. L. Su)

《護理雜誌》 45卷2期 (1998/04) Pp. 47-59

https://doi.org/10.6224/JN.45.2.47

摘要

本研究是爲了瞭解住院患者家屬，於來院探病期間對於醫院環境方面，醫、護工作人員服務方面的「需求」和「滿意」情形，以及可能影響家屬需求的因素。本研究問卷系查閱國內外文獻，於85年1月訂出研究架構，幷參考Molter等(1997)及鐃氏(民77)之問捲髮展而出。經信、效度檢定後，於85年6月15日至7月30日，共取得有效樣本355份。以百分比、平均數、標準差、ANOVA等方法，做資料的統計與分析。研究結果發現：患者家屬在「五大類需求」重要性感受程度的得分排序以「獲得患者疾病相關資料」最高，得分爲3.46(總分爲4)；而以「得到支持和安慰」較低。家屬對「需求」之滿意程度以“與患者相處”方面的得分較高，得分爲2.55(總分爲3)；以“對醫院環境設備”方面的得分較低。成人患者家屬與兒科患者家屬，兩者對「五大類需求」的重要程度得分各有不同的排序列。

關鍵字

需求 ； 對需求的滿意 ； 住院患者家屬

並列摘要

Theis study was conducted to understand the needs of in-patients families and the satisfaction of these needs during their visits to hospital wards, in terms of the hospital environment and the service they received from hospital staff, as well as to elicit any factors that may influence these needs. The structure of the questionnaire was designed in January of 1996 after thorough research of both Chinese and English publications. The questionnaire was then developed using modifications from Molter (1979) and Rau (1988). After testing for confidence and efficacy, 355 effective samples were obtained between June 15 and July 30, 1996, and calculation of percentages, means, standard deviations, ANOVA values, and other appropriate of statistical value were performed. Results show that among ”Five Basic Needs Categories”(1.obtaining relevant information on the patients disease, 2.obtaining nursing care instructions, 3.receiving psychological or emotional support and consolation 4being able to visit and help the patient, and 5,hospital environment and facilities), both ”obtaining relevant information on the patients disease” and ”obtaining nursing care instructions” ranked as most important, while ”receiving psychological (emotional) support and consolation” received a lower score, The mean score for the five categories was 3.27 (out of a total of 4 points). Satisfaction scores were higher for ”being able to visit and help the patient” (2.55 out of a total of 3 points) while scores were lower for ”hospital environment and facilities”(2.31). The ”Needs in Five Basic Categories” were also ranked differently by families of in-patients in the adult wards than by those of inpatients in the pediatric wards.

並列關鍵字

Needs ； satisfaction of needs ； in-patients families