中醫醫療服務品質研究－以「小兒氣喘緩解期中醫優質門診照護試辦計畫」為例

Research on the Health Service Quality in Traditional Chinese Medicine-Based on Traditional Chinese Medical High-Quality Outpatient Clinic Pilot Project of Pediatric Asthma in Remission Stage

廖佩珊(Pei-San Liao) ； 陳建霖(Chien-Lin Chen) ； 謝一紅(Y-Houng Hsieh) ； 侯毓昌(Yu-Chang Hou)

《中西整合醫學雜誌》 12卷1期 (2010/03) Pp. 11-20

https://doi.org/10.29613/JICWM.201003.0002

摘要

本研究以參加北部某醫學中心「小兒氣喘緩解期中醫優質門診照護試辦計畫」之患童家屬爲研究對象，探討該計畫之醫療服務品質，共獲得的份有效問卷（回收率75.3%）。受訪者以對「中醫五音治療有幫助」評價最低，而以對「護理人員和藹可親」評價最高。在已使用氣管擴張吸入劑之患童家屬中，同意在接受照護計畫後患童氣管擴張吸入劑使用次數有減少者高達80%。另類醫療經驗與自費參加照護意願之間有明顯相關(p=0.002)。

關鍵字

醫療服務品質 ； 中醫藥 ； 小兒氣喘 ； 參照單位分析

並列摘要

The aim of this study was to explore the service quality about the high quality pediatric asthma outpatient clinic project in Traditional Chinese Medicine (TCM). These data were collected from the relatives of the participants in this project in one medical center of northern Taiwan. There were 67 valid questionnaires enrolled into analysis (response rate 75.3%).
The results revealed that the most agreed item was ”The nurses have friendly attitude.” by all the respondents. The most disagreed item was ”The five-musical therapy of TCM is helpful to the patients.” In the accepted bronchodilator inhaler treatment family group, there were 80% respondents agreed that the frequency of bronchodilator inhaler use was declined. There were strong relationships between self-provided willing and the complementary and alternative medicine experiences (p=0.002).

並列關鍵字

Health Service Quality ； Traditional Chinese Medicine ； Pediatric Asthma ； Ridit