衛生所公共衛生護士管理個案對家庭訪視滿意度之研究

A Study of the Satisfaction of Clients with the Home Visiting Service Provided by Public Health Nurses

邱啟潤(Chii-Jun Chiou) ； 王瑞霞(Ruey-Shya Wang) ； 李淑婷(Sue-Ting Lee) ； 王秀紅(Hsiu-Hung Wang)

《The Kaohsiung Journal of Medical Sciences》 8卷9期 (1992/09) Pp. 477-485

https://doi.org/10.6452/KJMS.199209.0477

摘要

本研究的目的在探討公共衛生護士所管理的個案，對家庭訪視(以下簡稱家訪)服務的滿意度，以及影響滿意度的因素。本研究以問卷調查法收集資，研究對象為接受公共護士家訪的個案，以配額抽樣法抽得247案，共完成222案，完成率達90％。利用因素分析法將個案對家訪的滿意度分為五個構成要素：(１)家訪服務的幫助程度，(２)護士訪視所表現的專業能力，(３)家訪服務的打擾程度，(４)護士家訪時的指導及應變能力，(５)家訪服務的主動性。且個案對家訪滿意度達滿分的89％，以逐步迴帥分析發現影響個案對家訪滿意度的重要變項，為〝家訪的幫助性〞，〃〝家訪的需要性〞以及〝案別〞等三項，共同預測的變異量達34.8％。

並列摘要

The purpose of this study is to ex-plore the satisfaction of clients with the home visiting services provided by pub-lic health nurses. In addition, the related factors that influence this satis-faction are to be explored. A structured questionnaire was used for data collec-tion. This study comprises 247 subjects who were chosen via distributive sampling, 222 questionnaires were com-pleted for use. The completed percentage achieved 90%. Factors analysis was used to discern the satisfaction components. The contents of the client’s satisfaction can be broken down into 5 major areas: (1) the assistance provided by home health services; (2) the professional ca-pacities of the home-visiting nurses; (3) the disturbance caused by the home health services; (4) the home visiting nurses’ capacity for instruction and re-action; (5) the autonomy of home health services. The results of this study indicate that the clients’ satisfaction ratio achieves 89% A stepwise multiple regression was used to analyze the related factors that influ-ence the clients’ satisfaction. We found that the most important variables were〝the assistance provided by home-visiting services〞,〝the necessity of home-visiting services〞, and〝the vari-ation in client diagnosis〞. The predict-able variance of these three variables reaches 34.8%.

並列關鍵字

public health nursing ； quality assurance