護理人員工作環境滿意度及影響因素之探討－以南部某醫學中心為例

Job Satisfaction Levels Among Nurses and Factors Influencing Nursing Environments at a Medical Center in Southern Taiwan

黃素枝(Su-Chih Huang) ； 曾麗荷(Li-Ho Tseng) ； 伍麗珠(Li-Chu Wu) ； 陳淑美(Shu-Mei Chen)

《榮總護理》 36卷1期 (2019/03) Pp. 51-61

https://doi.org/10.6142/VGHN.201903_36(1).0005

摘要

本研究目的欲了解護理師對職場環境工作的滿意度，並分析護理人員基本屬性資料與內部工作環境滿意度及其因素之相關性，以做為醫院管理者在擬定相關政策之參考，促使醫療機構管理更能符合員工期望，以提升員工服務品質與效能。以南部某醫學中心為研究對象，運用護理工作環境量表（PES－NWI）測量護理人員的工作環境滿意度，符合收案條件的護理人員共計1455位，問卷總計回收740份，有效樣本740份，回收率51%。所得資料以描述性統計及單因子變異數分析瞭解其相關影響因素。研究結果顯示，不同的年齡、工作單位、學歷、能力進階、職稱在問卷得分上與各變項之單因子變異數分析均呈現顯著差異（p＜.05）。醫院管理者如能營造良好的工作環境，對於護理人員的留任有相當重要的關係，更能使照護品質提昇，得以永續經營發展。

關鍵字

工作滿意度 ； 護理工作環境量表

並列摘要

This study examines the job satisfaction of nurses specifically in relation to their work environments and analyzes factors influencing nurses' perspectives regarding their work environments. To align the management of medical institutions with employees' needs and to promote service quality and effectiveness, the study results provide a reference for hospital administrators to formulate relevant policy. Taking a medical center in the south of Taiwan as the case study, the study uses the Practice Environment Scale of the Nursing Work Index to measure nurses' job satisfaction levels. In total, 1455 nurses met the inclusion criteria, and 740 questionnaires were retrieved, meaning that 740 valid samples were collected. The effective response rate was 51%. Descriptive statistics, one-way analysis of variance, correlation analysis, and factor analysis were used to identify influencing factors. The study highlighted significant differences in overall satisfaction (p ＜ .05) between the survey, which included nurses of different ages, work units, ability levels, academic qualifications, and job titles, and the individual variables of the one-way analysis of variance. A positive working environment may determine a hospital's ability to retain nurses, and improved performance evaluation results can in turn improve the quality of medical institutions. Moreover, such development is sustainable.

並列關鍵字

job satisfaction ； the Practice Environment Scale of the Nursing Work Index

參考文獻

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