上海圖書館虛擬參考諮詢服務實踐和發展

Virtual Reference Services in Shanghai Library: Expectations and Reality

金紅亞(Hong-Ya Jin)

《臺北市立圖書館館訊》 22卷2期 (2004/12) Pp. 1-7

摘要

本文根據上海圖書館參考諮詢工作的實踐情況，提出建立一套切合實際情況的虛擬參考諮詢服務平臺的設想，旨在通過虛擬參考諮詢平臺二期開發達到：增加虛擬參考諮詢臺的柔性、合理利用人力資源、鍛練參考諮詢隊伍、發展參考諮詢業務、建立參考服務品牌、提升公共圖書館參考諮詢服務水準。

關鍵字

虛擬參考諮詢 ； 人力資源 ； 業務培訓 ； 上海圖書館

並列摘要

Traditional reference services are changing in response to the rapid growth of electronic resources available outside the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article gives an overview of virtual reference services at Shanghai Libraries. It also examines the planning, implementation, marketing and user feedback of virtual reference services after 2001.

並列關鍵字

Virtual Reference System ； Librarian ； Shanghai Library

參考文獻

Olivares, Olivia.(2004).May: Virtual Reference Systems.Computers in Libraries.24(5),25-29.

楊柏林(2004)。淺析公共圖書館網上資訊諮詢服務的問題與對策。圖書館學研究。2，89-90, 86。

馬遠良(2000)。參考諮詢工作。北京:北京圖書館出版社。

Jane, Catherine,Dawn McMillan(2003).Online in Real-time? Deciding Whether to Offer a Real-time Virtual Reference Service.Electronic Library.21(3),240-246.

Flatley, R.(2000).Characterizing the Role of the Public Librarian: A Survey.Rural Libraries.20(2),8-28.