打造遊民的殿堂－雙贏的公共圖書館

公共圖書館面臨遊民讀者服務的問題已成為公共圖書館營運時的燙手山芋。本研究目的為了解現今公共圖書館之遊民讀者服務的現況、公共圖書館與遊民之間的關係如何、以及一般讀者與遊民讀者的關係如何。為達成本研究目的，研究方法以訪談法為主。本研究採立意取樣，研究對象共有三類，包括館員、讀者，以及遊民讀者，以萬華地區為主，訪談時間約三十分鐘至一個小時。研究結果發現：（1）遊民讀者認為公共圖書館帶來的品牌聯想是安靜、溫馨與資訊需求。（2）遊民讀者與公共圖書館互動愈多，對公共圖書館服務表現有較高的評價。（3）館員及一般讀者對遊民讀者具刻板印象，是受社會價值及社會形象上認知影響，館員及一般讀者皆認為若圖書館能結合社福中心成立遊民專責中心，便能提供工作資訊給遊民，改善他們的生活品質。根據本研究結果，研究者建議公共圖書館應結合地方資源如社福機構、廟宇以提供遊民工作機會及其價值，以滿足遊民之生理、心理及資訊需求，此外亦可多宣導服務遊民的資訊，如遊民導覽、教育訓練，改善館員及一般讀者對遊民的刻板印象，盼以此提供公共圖書館作為改善特殊讀者遊民服務現況之參考。

關鍵字

遊民；公共圖書館；特殊讀者

並列摘要

The Public Library meets the most difficult problem that is the homeless service. In order to achieve this purpose research, this thesis adopts interview method. Using the purposive sampling. The study also deep-interviews five homeless people, three public librarians and five patrons of Wanhua district in Taipei City. The interview spend about 30 min. even more one hour. Findings in this thesis are: 1. Homeless think public libraries bring brand association is quiet, cozy and information needs. 2. Homeless is interacting more with public libraries that have a higher rating performance for public libraries. 3. Librarians and general readers are having stereotype with homeless that is subject to the social value and social impact of image recognition. Those are think about if the public libraries could combine the welfare center that was established homeless dedicated center it would be able to provide job information for the homeless then that could improve their quality of life. According to the findings, the researchers recommend that public libraries should be combined with local resources such as social welfare organizations, temples to provide job opportunities and the value of the homeless. The homeless meet the physical, psychological and information needs. In addition to more outreach services also homeless information such as the homeless navigation, education and training, and the general readers and librarians could change stereotype for the homeless. Wish to improve providing the Public Library as a reference to the special status of the reader homeless services.