Factors Affecting the Adoption and Usage of eGovernment Services in Libya

Zaied Shouran ； Tri Kuntoro Priyambodo ； Nur Rokhman

《International Journal of Information and Management Sciences》 32卷4期 (2021/12) Pp. 311-334

https://doi.org/10.6186/IJIMS.202112_32(4).0003

摘要

This paper addresses issues facing eGovernment in Libya in particular. Based on defined set of criteria, eGovernment can be completely identified. For enormous period in developing countries, eGovernment has been introduced. However, in many countries, including Libya, eGovernment services continue to face numerous challenges in their implementation and widespread adoption. From previous research, eGovernment implementation was noted as major challenge for Libyan authorities, given potential issues posed by their residents. However, literature review and discussion show essential factors that influence people's intention to implement eGovernment services in Libya. It has been distributing 164 questionnaires for Libyan government citizens. As result, determination and classification of these factors have been carried out through exploratory study to investigate significance of these factors. This research has therefore established factors that decide whether citizen is adopting eGovernment services and thereby help governments gain access to adoptions they need or other factors that need to be established.

關鍵字

eGovernment adoption ； eReadiness ； Intention to use ； Citizen satisfaction ； Libya

參考文獻

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