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顧客關係管理之另類思考

參考文獻


Kano, N.(1999).Keynote Speech from JSQC: Asian Quality Excellence, Proceedings of Asian Quality Excellence.The 13th Asia Quality Symposium.(The 13th Asia Quality Symposium).:
Kano, N.(2000).Life Cycle of Quality and Attractive Quality Creation, Proceedings of Quality Excellence in New Millennium.The 14th Asia Quality Symposium.(The 14th Asia Quality Symposium).:
Plsek, P.E.(2000).Creative Thinking for Surprising Quality.Quality Progress.33(5),67-73.
Ramaswamy, R.(1996).Design and Management of Service Processes: Keeping Customers for Life.Addison Wesley Publishing Company.
吳信宏(2000)。從顧客的角度探討對品質的看法。品質管制月刊。36(6),34-37。

被引用紀錄


簡善義(2011)。工業中間產品經營策略之探討–以T公司為例〔碩士論文,元智大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0009-2801201414582983

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