電腦用零件供應商評估指標之建構

隨著兩岸經貿交流發展迅速，使得勞力密集型的傳統產業不得不外移大陸以節省成本，然而供應商的交貨品質卻隨之參差不齊，往往造成企業額外的重工及退換貨處理成本，因此電子產業面對此商業結構的巨幅改變，應考慮愼選供應商以確保其競爭優勢。本文的目的主要是探討電子產業公司在採購電腦用零件時對供應商的評估指標。對國內企業與電腦用零件供應商交易的現況及其評估指標進行調查，配合平衡計分卡的概念架構、專家意見調查以釐清關鍵的評估指標、經電腦計算出各指標的權重值，最後再以實例作驗證等方法，找出適宜的電腦用零件供應商評估指標方式。最後再將彙整分析的結果，提出可行的供應商評估指標策略以為企業因應交易環境變遷的參考。本文除提供國內企業對電腦用零件供應商進行評估之參考模式外，其結果亦可作為對供應商經營競爭策略深入研究之基礎，並將有助於台灣傳統產業的長久發展。

關鍵字

電腦用零件；評估指標；供應商；層級分析法

並列摘要

As economic development between China and Taiwan, most traditional and labor intensive industries have had transferred to China extensively. However, the quality control level of their suppliers is more uneven than ever, which causes extra costs from rework and replacement. Hence, electronic industries ought to choose suppliers for better competitiveness when faced with tremendous change. The purpose of this research is to help electronic industries construct a performance indicator of component suppliers and survey status quo of component industries in Taiwan. Making use of five perspectives quoted from balanced scorecard (BSC), except for financial capability, customer service capability, process capability, learning and growth capability, the research modifies the perspectives into five by adopting flexibility response capability. The result can offer not only performance indicator for electronic companies to purchase components, but infrastructure for further study of suppliers' competitive strategy as well as long-lasting development of Taiwan traditional industries.