平衡計分卡在旅館業之策略人力資源管理的應用

The Application to Strategic Human Resource Management at Hotel Business by Balanced Scorecard

黃永東(Yeong-Dong Hwang)

《品質月刊》 43卷7期 (2007/07) Pp. 30-32

https://doi.org/10.29999/QM.200707.0007

並列摘要

The balanced scorecard (BSC) is a human resource management intervention method. It does encourage and lead employees to perform the works voluntarily, along with potentiality and competency development, via estimating performance index. The article selects ITC Hotel as case study, and describes BSC implementation in detail.

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