- 期刊
品質觀念的轉變帶來品質管理系統的改變
The Evolution of Quality Concepts and the Related Quality Management
參考文獻
Bell, R., & Keys, B. (1998). A conversation with Curt W. Reimann on the background and future of the Baldrige Award. Organizational Dynamics, 26(4), 51-61.
Deming, W. E. (1986). Out of Crisis. Cambridge, MA, MIT. Press.
Dotchin, John A., & Oakland, John S. (1992). Theories and concepts in total quality management. Total Quality Management, 3(2), 133-145.
Edvard, C. D. (1968). The meaning of quality. Quality Progress, 1(10), 36-39.
EFQM (1992). The European model for total quality management. Brussels: European Foundation for Quality Management.
延伸閱讀
- 潘浙楠（2014）。服務品質管理的變革與趨勢。品質月刊，50(12)，11-16。https://www.airitilibrary.com/Article/Detail?DocID=10173692-201412-201412270001-201412270001-11-16
- 楊錦洲（2012）。品質觀念的轉變。品質月刊，48(10)，7-8。https://doi.org/10.29999/QM.201210.0002
- 王福山（2006）。品質定義的演進及品質逹成的關鍵與工具。鍛造，15(2)，44-48。https://doi.org/10.29791/Forging.200607.0007
- 陳玄岳（2015）。品質管理師知識體系與經營品質專業發展整合應用。品質月刊，51(11)，40-44。https://www.airitilibrary.com/Article/Detail?DocID=10173692-201511-201601040004-201601040004-40-44
- 張輔玲、管倖生（2011）。Establishment of Quality Control on Innovative Product Design。紡織綜合研究期刊，21(4)，63-73。https://doi.org/10.6439/TTRJ.201110.0063