從行政落後論政府全面品質管理

Total Quality Management for Government to Solve the Administrative Lag

李清標( Ching-Biau Lee)

《中國行政評論》 4卷4期 (1995/09) Pp. 141-160

https://doi.org/10.6635/cpar.1995.4(4).06

摘要

行政革新多年，其執行成效如何呢？從公共設施硬體有效的改善，而管理缺失卻不斷的增加，顯示組織的創新落後於技術創新，因此行政革新急待努力之處仍多。本文以顧客導向的全面品質管理，探討行政改革之道，在機關首長的帶頭領導下，透過會員努力，變化行政體質，改善機關文化，而達到革新的目的。

關鍵字

組織落後 ； 文化落後 ； 技術創新 ； 行政創新 ； 全面品質管理

並列摘要

Administrative Reform has been executed for many years. How is its effectiveness? That the hardware of public facilities is improved effectively but short comings of management are still increasing shows organizational innovation lagging behind technical innovation. The administrative reform is still a long way to go. Through the customers-oriented total quality management, this article tries to find out a way of improvement in administrative change. An organization, with endeavor of all members led by its leader, will change its administrative structure and organizational culture to achieve the objective of administrative reform.

並列關鍵字

organizational lag ； cultural lag ； technical innovation ； administrative innovations ； total quality management