- 期刊
- OpenAccess
Total Quality Management, Performance Appraisal and Training: Selected Issues and Implications
全方位品質管理、績效評量與訓練
並列摘要
TQM is making its way into the public sector with much ado. However, without understanding the human ecology of public agencies it may not deliver the promised improvements in productivity. The paper examines some implications of the claim that TQM is inconsistent with existing practices of performance appraisal. It also reviews some issues involving the use of training to prepare for TQM as a planned change.
延伸閱讀
- 林錫勳、曲聰德（2010）。物業管理服務品質管理與績效指標之建立。物業管理學報，1(2)，23-32。https://doi.org/10.29467/JPM.201009.0003
- 張可蓁（2011）。學校組織文化與辦學績效關聯性之探討-全面品質管理之觀點〔博士論文，亞洲大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0118-1511201215470638
- Kuo, H. Y. (2012). 關鍵績效指標與品質管理相關議題探討 [master's thesis, National Taiwan University]. Airiti Library. https://doi.org/10.6342/NTU.2012.10300
- 曹嘉芸（2007）。資訊科技專案的品質與績效管理〔碩士論文，國立中央大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0031-0207200917345694
- 鄒怡真、王桂芸（2015）。持續教育與訓練，落實全面品質管理。醫療品質，6(1)，13-15。https://doi.org/10.29759/THQA.201509_6(1).0002