大專校院教師情緒勞務與工作倦怠之相關研究

The Study of Relationship between the Faculty's Emotional Labor and Job Burnout in the University

陳信憲(Bryan H. Chen) ； 許銘珊(Ming-Shan Hsu)

《高雄師大學報：教育與社會科學類》 30期 (2011/06) Pp. 1-15

https://doi.org/10.7060/KNUJST.201106.0001

摘要

本研究主要是針對大專院校教師之情緒勞務與工作倦怠進行調查，目的在了解教師情緒勞務使用之因應方法，最後進行調查教師工作倦怠之情形。研究採用分層抽樣方法，利用網路問卷調查收集數據，共得到有效問卷339份，以典型相關分析得到以下研究結果：大專校院教師之情緒勞務與工作倦怠有顯著典型相關，主要是由情緒勞務之深層行為對工作倦怠之情緒耗竭有正向相關；情緒勞務之深層行為對工作倦怠之個人成就有反向相關。

關鍵字

情緒勞務 ； 工作倦怠

並列摘要

University faculty members have a high degree of emotional stress and emotional expression of social expectations. This study mainly investigates the response method used by the faculty in emotional labor and understands the faculty burnout condition. Finally, this study examines the relationship between the faculty's emotional labor and their job burnout. The research uses a stratified sample to collect the data. Data were collected from 339 effective questionnaires in Taiwan by the e-mail survey questionnaire. Through canonical correlation analysis to gain the following result: the faculty's emotional labor has significant relationship on job burnout. The deep act of emotional labor has some positive bearing on the emotional exhaustion of job burnout. The deep act of emotional labor has negative impact on the personal accomplishment.

並列關鍵字

emotional labor ； job burnout