並列摘要
The ability to make timely decisions with consistently good results is one of the most competitive advantages a person or a company can have. In fact, the sum of all decisions a person or an organization makes and executes define what that person or organization is. Therefore, it is important to examine how we make decisions and how we can enhance their quality. We always want ourselves or people around us to make ”good” or ”quality” decisions; however, not all of us succeed in the process of making them. It is a simple desire, though not an easy task. Without a clear definition of a ”good” decision, it is like shooting the dart without a dartboard. Yet, most of existing quality management studies focuses on the quality of management execution. Little research has been done to address the quality aspect involved in decision making. This paper will briefly discuss the characteristics of decision and approach to decision making study. It will then try to differentiate among right, rational and good decision, and to present a framework to view different perspectives of decision quality and its respective focus.