工業4.0下之人力資源專業職能探究

近年企業競爭著重在於工業4.0科技的智慧發展，同時亦發展出新型態的商業模式及人力資源結構的改變。當人力資源人員在面臨內外環境的挑戰時，由傳統行政支援角色逐漸轉型為企業夥伴，隨之人力資源專業職能勢必需要再行精進。本研究首先運用修正式德爾菲法取得35位專家共識，分析出五個指標向度及25個指標檢核項目，分別為「人力資本策進者」、「策略定位者」、「誠信的行動者」、「數據運用者」，以及「科技創新及整合者」，再採用模糊層級分析法求得指標間之相對權重，以建立出工業4.0下之人力資源專業職能模型的指標架構。資料分析指出「人力資本策進者」群組相對權重值（0.332）為最高，其中要素「1.1因應工業4.0組織發展與創新，需重新定位人才」（0.296）所占權重最重，其次群組權重為「策略定位者」（0.230），其中要素為「2.1瞭解工業4.0下內外部環境的變化」（0.312）權重最高；「誠信的行動者」（0.180），其中要素為「3.1能遵循法令保護員工的個資不受到系統的洩漏」（0.412）最重要、「數據運用者」（0.142），其中要素為「4.5運用數據對組織創造價值」（0.335）最受重視、「科技創新及整合者」（0.115），其中要素為「5.1制定符合組織的人力資源管理標準，作為實施智能化人力資源參考依據」（0.239）權重最高。最後，依據研究結果提出具體之人力資源專業職能提升實務建議與未來研究方向。

關鍵字

工業4.0 ；專業職能；人力資源角色

並列摘要

In recent years, as enterprises compete in the smart development of Industry 4.0, they have also developed new types of business models and changed the structure of human resources. When human resources personnel face challenges from internal and external environments, their role gradually changed from the conventional administrative supporting role to that of an enterprise partner. Accordingly, the professional competencies of human resources must be further advanced. This study first adopted the modified Delphi method to obtain the consensus among 35 experts as well as analyzed five indicator dimensions-namely human capital curators, strategic positioners, honest actors, data operators, and technology innovators and integrators-and 25 indicator checkup items. Subsequently, the fuzzy analytic hierarchy process was utilized to obtain the relative weights among indicator to construct the indicator framework of the human resources professional competency model under Industry 4.0. Data analysis revealed that the relative weight of the dimensions, in descending order were human capital curators (0.332), strategic positioners (0.230), honest actors (0.180), data operators (0.142), and technology innovators and integrators (0.115); the indicator of each of them that accounted for the highest weight was ＂1.1 In light of the organizational development and innovation of Industry 4.0, talents must be redefined＂ (0.296), ＂2.1 To understand the changes in the internal and external environments under Industry 4.0＂ (0.312), ＂3.1 The ability to abide by the law to protect employees' personal data from being leaked by the system＂ (0.412), ＂4.5 Use data to generate values for the organization＂ (0.335), and ＂5.1 Establish a human resources management standards that suits the organization as the references for implementing intelligent human resources＂ (0.239), respectively. Finally, on the basis of the research results, this study proposed concrete and practical suggestions for improving human resources professional competencies and future research directions.

並列關鍵字

industry 4.0 ； professional competencies ； human resources role

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