從心理學的觀點如何減少人爲失誤

The Minimization of Human Error from Psychological Perspective

蔡秋月(Chiou-Yueh Tsay)

《中華民國航空醫學會刊》 10卷2期 (1996/12) Pp. 17-21

https://doi.org/10.7011/TAMAROC.199612.0017

摘要

人爲失誤在飛機失事當中一直扮演著很重要的角色，但是人爲失誤的根本原因及其解決之道至今仍是一個難以理解的問題。僅管如此，近幾年來對人爲失誤的理解已經有了顯著的進展，藉由這種對人類行爲或訊息處理歷程的了解，期能找出因應解決之道。不論是機器系統的改良，人員甄選工具的改善，或者是訓練計劃的加強等等，最終的目的在於控制人爲失誤產生的可能性或減低人爲失誤所帶來的傷害由於人類行爲的複雜性，必須有一個充分且足夠的理論模式可以把飛行員、飛行器、以及其他相關人員各組成成分之間的互動關係連結來，這方面的努力仍有待更多基礎研究的探討。

關鍵字

人爲失誤 ； 人類行爲

並列摘要

Human error has played an important role in accident causation. The problem of human error in aviation has turned out to be a difficult one both to understand and to solve. However, significant progress has been made over the past few years to achieve the understanding the nature and root causes of human error. Our hope is to develop solutions (better equipment, better selection tools for flight crews, better training etc.) through this understanding to the problem of human error, and hereby enhance flight safety. Furthermore, we must be able to predict with some certainty what conditions in flight are the most likely to cause the types of errors in order to have control over these errors. Since human behavior is complex, an adequate model for linking components of pilots, machinery, and the other human actors should tie back into the rich experimental and theoretical literature on human behavior.

並列關鍵字

human error ； human behavior