組織公民行為與工作績效之關係：工作滿意與主管支持的調節效果

Organization Citizenship Behavior and Job Performance: The Moderating Effects of Job Satisfaction and Supervisor

施智婷 ； 廖曜生 ； 鄧鈺霖 ； 張益豐

《勞資關係論叢》 21卷1期 (2019/06) Pp. 1-19

摘要

本研究探討組織公民行為與工作績效之關聯，並且加入工作滿意與主管支持的調節效果。以行政院衛生署中央健康保險局高屏業務組之員工與直屬主管配對為施測對象，共回收184組有效問卷。經由統計分析後，歸納出以下之結論：1.組織公民行為對員工工作績效有正面的影響效果。2.員工工作滿意對員工工作績效有正面的影響效果。3.單位主管支持對員工工作績效有正面的影響效果。4.員工工作滿意對組織公民行為與員工工作績效之間的關係無調節效果。5.單位主管支持對組織公民行為與員工工作績效之間的關係有調節效果。

關鍵字

組織公民行為 ； 工作績效 ； 工作滿意 ； 主管支持

並列摘要

The study aims to explore the relationships between organization citizenship behavior and job performance, and the moderating effects of job satisfaction and supervisor support on the relationships between organization citizenship behavior and job performance. Data are collected from 184 employees and supervisors of NHI Kao-Ping Branch by the questionnaire. The empirical results can be summarized as following five points: 1. Organization citizenship behavior is positively related to job performance. 2. Job satisfaction is positively related to job performance. 3. Supervisor support is positively related to job performance. 4. Job satisfaction has no moderating effects on the relationships between organization citizenship behavior and job performance. 5. Supervisor support has no moderating effects on the relationships between organization citizenship behavior and job performance.

並列關鍵字

Organization Citizenship Behavior ； Job Performance ； Job Satisfaction ； Supervisor Support