提昇旅館員工賦權與能的環境特質－以結構模式分析建立研究模型

Creating Contextual Characteristics of Empowerment among Hotel Workers: Establishing a Research Model by Utilizing Structural Equation Modeling

黃品全(Pin-Chyuan Hwang) ； 王斐青(Aaron Wang)

《觀光研究學報》 8卷1期 (2002/07) Pp. 1-14

https://doi.org/10.6267/JTLS.2002.8(1)1

摘要

賦權與能乃賦予員工自主權、影響力、工作職能及工作意義性的一個近代職場激勵理論。本研究之目的在於探討飯店組織須如何審視參與式領導、和諧互助之同儕關係、訓練、企業策略目標資訊之傳遞等工作環境特質；以及這些環境特質對賦權與能的相互作用。結構模式分析證出：就整體模型研究結果之顯著性來看，訓練及企業目標對賦權與能雖有作用，但透過參與式領導及和諧互助之企業文化的營造，更能對提昇賦權與能產生較直接且顯著的正面影響。

關鍵字

賦權與能 ； 參與式領導 ； 和諧互助之同儕關係 ； 訓練 ； 企業策略目標資訊之傳遞

並列摘要

Built on the work motivational paradigm, empowerment is conceptualized as a multidimensional constructs: self-determination, impact, competence, and meaning. The purpose of this research was to relate four contextual characteristics: participative-decision-making leadership, collaborative work group, access to strategic information, and training, to empowerment among hotel employees. A research model was developed based on theories and analyses using structural equation modeling. The results reveal that different contextual characteristics are predictive of different aspects of empowerment; yet, intermediated by participative leadership and collaborative work group, these four contextual characteristics will throw more influential effects on the dimensions of empowerment.

並列關鍵字

empowerment ； participative-decision-making leadership ； collaborative work group ； training ； access to strategic information

參考文獻

李漢雄(1998)。企業內訓策略性出招。工業雜誌人力培訓專刊。12，2-7。

Anderson, J. C.,Gerbing, D. W.(1988).Structural Equation Modeling in Practice: A Reviewand Recommended Two-Step Approach.Psychological Bulletin.103,411-423.

Bateman, T. S.,Organ, D. W.(1983).Job satisfaction and the good soldier: The relationship between affect and employee "Citizenship".Academy of Management Journal.26,587-595.

Bandura, A.(1977).Self-efficacy: Toward a unifying theory of behavioral change.Psychological Review.84,191-215.

Bowen, D. E.,Lawler, E. E.(1995).Empowering service employees.Sloan Management Review.Summer,73-84.