我國技專校院旅館系學生專業能力指標之建構

Constructing the Index of Professional Competencies of College Students in the Hotel Management Department in Taiwan

郭春敏(Chun-Min Kuo)

《觀光研究學報》 10卷3期 (2004/09) Pp. 37-55

https://doi.org/10.6267/JTLS.2004.10(3)3

摘要

技專院校餐旅相關科系在台灣如雨後春筍般相繼設立，在受到加入WTO國際組織及政府「觀光倍增」計劃之內外部環境衝擊下，本研究主旨為瞭解技專院校旅館系學生所需之專業能力指標。本研究透過文獻回顧、深度訪談、焦點團體會議等方法，將旅館專業能力指標分為三層：第一層為目標層，即旅館專業能力之最終目標；第二層為標的層，分成五個評估構面，包括專業知識、專業技巧、溝通能力、管理能力及工作態度等；第三個層為屬性層，共有二十一項屬性。利用層級分析法(AHP)求取指標權重，結果如后：旅館系整體學生專業能力標的層相對權重當中最高為工作態度，最低為專業知識；整體屬性層相對權重當中最高為自我時間的管理，最低為報表分析能力。

關鍵字

專業能力指標 ； 深度訪談 ； 焦點團體法 ； 層級分析法

並列摘要

As Taiwan has become a member of World Trade Organization and the government initiated ”§ Doubling Tourist Arrivals”¡¨ hospitality management programs have been booming fast an facing a big challenge in both internal and external environment. With literature review, in-depth interview, and focus groups, the study gains the professional competencies required by the hotel industry, and organized them into three levels: the first level is the goal level, the second the objective, and the third is attribute level. The objective level includes five items of professional knowledge, professional skill, communicate ability, management ability, and working attitude. There are twenty-one items in the attribute level. To calculate the weight of each level, the study employs the Analysis Hierarchical Process (AHP). Among the five items under the objective level, working attitude receives the highest rank of professional competency, and the professional knowledge the lowest. As of the attribute level, management time is scored the highest, and the ability of statement analysis the lowest.

並列關鍵字

Index of Professional Competency ； In-Depth Interview ； Focus Groups ； Analysis Hierarchical Process AHP

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