個人與組織契合、工作滿足與組織公民行為關係之研究

An Empirical Study of Relationships of Person-Organization Fit, Job Satisfaction and Organization Citizenship Behavior

鄭仁偉(Jen-Wei Cheng) ； 郭智輝(Jyh-Hoei Kuo)

《人力資源管理學報》 4卷4期 (2004/12) Pp. 85-104

https://doi.org/10.6147/JHRM.2004.0404.05

摘要

本文以台北市31家壽險公司146位銷售人員為主要研究對象，採LISREL研究模型來驗證個人－組織契合、工作滿足與組織公民行為各變數之影響關係。實證結果顯示：個人－組織契合（補充性、互補性契合程度）與工作滿足呈正向關係；工作滿足與組織公民行為呈現正向關係；補充性契合與組織公民行為呈正向關係。研究結果說明管理者應以個人－組織契合的觀點來培訓員工：較佳的個人－組織契合程度，員工工作滿足將會較高，且會影響員工之組織公民行為表現。

關鍵字

個人與組織契合 ； 組織公民行為 ； 線性結構關係模型

並列摘要

The subjects of this study are mainly the 146 salespeople of the 31 Life-Insurance Companies in Taipei. We develop a LISREL model to measure the relationships among the person-organization fit, job satisfaction and organization citizenship behavior. Through empirically examining, the results support the assumptions that the person-organization fit (supplementary and complementary fit) influences positively job satisfaction; job satisfaction positively affects organization citizenship behavior & There is direct relation between supplementary fit and organization citizenship behavior. The empirical results indicate the importance of person-organization fit. Managers should pay close attention in the hiring process and assess the levels of person-organization fit that employees will be willing to perform organization citizenship behavior and perceive more job satisfaction.

並列關鍵字

Person-Organization fit ； Organization Citizenship Behavior ； LISREL

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