企業實施多源回饋促進員工行為發展的責任知覺、性格與組織因素

The Influences of Perception of Accountability, Personalities and Organizational Factors on Developmental Behaviors Following Multi-source Feedback Provided in Business Organizations

黃庭邦(Ting-Pang Huang) ； 倪慧心(Hui-Hsin Ni)

《人力資源管理學報》 7卷2期 (2007/06) Pp. 1-25

https://doi.org/10.6147/JHRM.2007.0702.01

摘要

本研究根據過去發現，並參考London，Smither與Adsit(1997)以及Smither，London與Reilly(2005)所提出的責任知覺過程與績效改善模式，探討在多源回饋（360度回饋）實施後，影響員工責任知覺與發展行為的重要因素。其包括兩項個性因素：自我效能與內外控性格，以及兩項組織因素：社會支持與情境限制。本研究假設這些個性與組織因素，除了對發展行為有直接影響外，並會經由責任知覺的中介效果而影響發展行為。本研究檢證的方式，先以迴歸模式檢驗與推論變項間的中介與直接效果，再利用LISREL進一步交叉檢證並分析變數間具體的關係。結果發現自我效能與社會支持對發展行為有直接影響；而自我效能、社會支持與情境限制也會經由責任知覺的中介而影響發展行為。

關鍵字

多源回饋 ； 責任知覺 ； 自我效能 ； 社會支持 ； 情境限制

並列摘要

Based on past findings and models of accountability processes and performance improvement by London, Smither, and Adsit (1997), and Smither, London, and Reilly (2005). This study plans to investigate important factors that influence perception of accountability and developmental behaviors following multi-source feedback (360-degree feedback). The factors to be examined include two personality factors: self-efficacy and locus of control, and two organizational factors: social support and situational constraints. The research supposes that besides direct effects of the personality and organizational factors on developmental behavior respectively, there are mediating effects of perception of accountability on the relationships between the personality and the developmental behavior, and between the organizational factor and the developmental behavior respectively. The direct effects and mediating effects among variables were firstly examined and testified with regressions analyses, then, the effects among the variables were reexamined with LISREL models analyses, finally specific relationships among the variables were analyzed. Consequently, this research found significant direct effects of self-efficacy and social support on developmental behavior separately, and significant mediating effects of perception of accountability on the relationships between self-efficacy, social support or situational constraints and developmental behavior respectively.

並列關鍵字

multi-source feedback ； perception of accountability ； self-efficacy ； social support ； situational constraint

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