航空公司飛安管理系統之解構

根據相關事件統計資料與調查報告顯示，失事事件通常由多項因素所造成，而且其範疇涉及線上作業層面與組織管理層面，所以必須由整體性與系統性角度探究飛航安全之系統，方能減少事件發生之機會；因此，研擬一套徹底解構與剖析航空公司飛安運作流程與管理系統的系統性方法，便成為飛安研究之重點。本研究運用藍圖法與IDEFO之系統解構概念，由了解航空公司飛安運作內容著手，並運用流程圖方法綜整飛安管理活動與程序，進而探討各活動間之交互影響關係，以及確認各活動之應有要素及其管理次系統，建立一套解構航空公司飛安管理系統之系統性方法，清楚地描繪整體系統之組成要件與安全機制。最後，透過航空公司飛安管理系統潛在危險因子發掘之應用，顯示此法確實可有效作為系統設計與檢視之工具。

關鍵字

航空安全；管理系統；藍圖法；危險確認

並列摘要

According to the accident records and investigation reports, an accident generally results from many causes involving line operation and organizational management. In order to reduce the chance of accident occurrence, the aviation safety system should be explored from a comprehensive and systematical perspective. Therefore, establishing a systematic approach to deconstruct and dissect the operation process and management system in airline safety is a must. This study applies the system concepts of blueprint and IDEFO. Firstly, the content of airline safety operation is understood and the activities and procedures of the safety management are integrated by process diagrams. Secondly, the relationship between activities and the elements with related manage subsystems of each activity are identified. Finally, a systematic approach to deconstruct the airline safety management system is established. With this approach, all the system components and the attributes of safety mechanism can be clearly described and clarified. In the end, the case of identifying potential hazards within an airline safety management system is illustrated, and the demonstration reveals that the proposed approach can be a useful tool for airline to design and review a safety system.