觀光飯店餐飲從業人員知識管理

Knowledge Management for Restaurant Workers in Tourist Hotel

倪維亞(Wei-Ya Ni)

《輔仁民生學誌》 19卷1期 (2013/06) Pp. 47-61

摘要

二十一世紀台灣以發展服務業為主軸，餐飲就業人口眾多，為求得企業永續經營，餐飲業員工知識管理為重要一環。本研究以問卷調查法，目的在了解觀光飯店餐飲從業人員知識管理及不同背景觀光飯店餐飲從業人員知識管理之差異。以自編問卷調查715位新北市餐飲從業人員，結果顯示餐飲從業人員知識分享得分最高，其次依序為知識吸收，知識轉移，知識儲存最低。本研究結果不同性別觀光飯店餐飲從業人員在知識管理無顯著差異；41－60歲之知識管理優於21－40歲；高中職、大學、研究所、知識管理優於國中以下；滿3年以上工作員工知識管理優於不滿3年之員工；所得大於8萬者知識管理優於2萬以下；財務部、人資部、餐飲外場知識管理優於內場；協理、經／協理、領班／組長知識管理優於基層員工。餐飲從業人員對於知識分享十分積極，但仍需過21－40歲，國中畢業者，工作不滿3年，月新2萬元以下，內場基層員工加強知識管理，餐飲從業人員應參與進修提高知識品質。

關鍵字

餐飲從業人員 ； 知識管理

並列摘要

The main goal of this research was to deepen our understanding of the diversities of working knowledge management of restaurant workers with different backgrounds by questionnaire designation in tourist hotel. The results obtained from 715 structure questionnaires showed the high correct answer score about the issue of knowledge sharing, followed by absorption of knowledge, knowledge transfer. The lowest score was about the issue of knowledge storage. There were no significant differences on the issue of working knowledge management for restaurant workers to compare different gender of restaurant workers in tourist hotel. Participants with 41-60 age groups will be with great knowledge management than 21-40 groups of age. Attendants with vocational high school degree levels or university, or above degree levels will be with more extensive working knowledge management than only graduated from high or junior school did. Restaurant workers with more 3-year experiences have great knowledge management than less 3-year experienced workers. Participants having an income over 80,000 per month will be with great knowledge management than attendants with an income fewer 20,000. Restaurant workers in the ministry of finance department, human resources department or outfield were familiar with knowledge management than infield did. Assistant manager, manager and foreman have great knowledge management than level employees.

並列關鍵字

knowledge management ； restaurant workers