阿嬌打官司：社服機構體制化的悲哀

A-Ciao Litigate: It is Sadden that Social Security Organization Become Rigid

王芝安(Chih-An Wang)

《應用心理研究》 13期 (2002/03) Pp. 216-229

摘要

作者因著自身服務的學校護理人員基層專業團隊投身於南投縣草屯鎮九二一地震災後的富功組合屋社區。因為服務團隊的護理專業背景及各區都有在地會員能結合社區資源，與居民建立身心照護的緊密互動關係。本篇故事是作者對自身工作經驗的觀察整理與反省，描述協助組合屋弱勢婦女的故事。文中的婦女不是一般制式化社會服務幫得上忙的中低階女性，她得謀自己的生路，也更為生命的尊嚴奮力對抗。作者以批判的眼光，細緻的故事描繪方式，清晰具體呈現出社福機構的體制，及科層制的行政程序對弱勢族群的霸道、壓制與歧視的問題。

關鍵字

機構建制 ； 觀點與姿態 ； 壓迫 ； 階層 ； 程序 ； 尊嚴

並列摘要

The present author took part in a medical service team engaged in the rescue of the 921 Earthquake. The target was Fu-kung Assembly House Community. Owing to the professional medical background and the integration of resources rendered by local members, well interaction of physical-mental care had been established with the local residents. The present story is an observation and retrospection of the author's own job-a description of help to a under-privileged woman.
The woman described here was not from middle or low social rank who could be helped by any traditional social service. She had to make her own living. And she had to fight for life. The discrimination impressed upon the under-privileged by social welfare institutions and hierarchical administrative procedures is vividly portrayed by the author's critical point of view and delicate way of story telling.

並列關鍵字

organizational system ； viewpoint and posture ； oppress ； class ； procedure ； dignity