本研究主要目的是以大專籃球選手為例,探討選手互動時面對衝突之處理風格、衝突的深度及對領導者處理衝突過程滿意度之模型,並根據國外學者Rahim和Witteman『衝突處理風格、衝突深度及衝突過程滿意度調查問卷』加以修改後為研究工具進行調查,共發放540份問卷,剔除漏答過多及明顯反應偏差之問卷,其中有效問卷453份,回收率為83.9%。根據調查所蒐集之資料,以結構方程模式(structural equation model)分析後發現以下結論:一、大專校院籃球選手在衝突處理風格與衝突深度相互問有明顯影響關係。二、大專校院籃球選手在衝突處理風格對領導者處理衝突過程滿意度有直接的影響力。三、大專校院籃球選手在衝突深度對領導者處理衝突過程滿意度有直接的影響力。
This study investigated the model that encompassed the conflict handling styles, conflict intensity, and degrees of perceived satisfaction with the way the leader dealt with conflicts among team players. A survey was conducted through a modified questionnaire originally developed by Rahin and Witteman. The questionnaires, titled ”Conflict Handling Styles, Conflict Intensity, and Degrees of Perceived Satisfaction with the Way Conflicts Are Handled,” were distributed to 540 college basketball players, with 453 valid questionnaires (83.9%). Based on the data collected from the valid questionnaires, a structural equation model analysis was conducted. and it revealed three findings. First, there was a significant relationship between conflict handling styles and conflict intensity among college basketball players. Second, conflict handling styles appeared to have a direct impact on the degrees of perceived satisfaction with the way the leader dealt with conflicts. Third, conflict intensity appeared to have a direct impact on the degrees of perceived satisfaction with the way the leader dealt with conflicts.