2022年不同場域聽力師之工作型態及滿意度探討

Investigation of Work Patterns and Satisfaction of Audiologists in Different Settings in 2022

黃上維(Shang-Wei, Huang) ； 馬英娟(Ying-Chuan, Ma) ； 葉文英(Wen-Ying Yeh)

《台灣聽力語言學會雜誌》 Issue 51 (2024/12) Pp. 27-47

https://doi.org/10.6143/JSLHAT.202412_(51).0002

Abstracts

醫事人員的工作滿意度影響其留任意願，需要政策面扶持及經營者重視。為了分析臺灣各場域聽力師的工作滿意度，本研究納入317份現有問卷結果，對應其個人背景及工作型態（含工作背景、工作量及工作待遇）。滿意度分有六面向，整體而言，聽力師對經常性薪資最不滿意，顯著低於接續之空間配置、人力配置、專業受重、硬體設備；服務受重的滿意度則最佳，顯著高於前述項。然而，各面向平均皆低於4分（最高為5分非常滿意），表示皆不達滿意。若區分五類型場域（含醫院診所、聽力所、聽覺輔具廠商、社政機構、學校單位），醫院診所在四個滿意度面向的評價名列最後，其中三面向各與不同場域達顯著差異，凸顯醫院診所工作環境的不佳，推測原因包括其以高人次低時長的服務型態、從事輔具調整及聽能復健的人員比例低、缺乏提供足夠專業諮詢的空間及彈性等，遂提出通盤檢討全民健保制度、另設政府部門重視醫事發展、給予醫事技術費以保障專業技能、投入發展進階專業領域等建議。此外，研究亦發現人力市場轉往聽覺輔具廠商，但其執業登記及繼續教育比例低，遂建議修改法規，以友善執業環境。

Keywords

聽力師 ； 工作滿意度 ； 工作型態 ； 執業問卷

Parallel abstracts

Job satisfaction affects medical staff's intention to stay, which requires policy support and operators' attention. To analyze the job satisfaction of audiologists in Taiwan, our study compares 317 existing questionnaire results to their compensation, benefits, and working styles. Overall, audiologists are the most dissatisfied with "regular income", followed by "working space, manpower allocation", "respect from other professionals", and "hardware equipment". Although "respect from patients" scores the best, the average is less than 4 points (with the highest 5 points meaning Very Satisfied), indicating that audiologists feel unsatisfied with all aspects. When separating work fields into five types (including hospitals, hearing clinics, hearing aids stores, (non-)governmental organizations, and schools and colleges), hospitals got the lowest scores in 4 out of 6 satisfaction aspects. We infer reasons including their service mode with high average daily attendance but low duration per person, low proportion of people engaged in rehabilitative audiology, and lack of sufficient consultation flexibility. To solve the issues, it was proposed to review the National Health Insurance comprehensively, establish a new governmental department to attach importance to the development of the allied health profession, provide technical fees to award recognition for professional skills, and move on to advanced expertise. In addition, the study also found that the labor market has shifted to the hearing aid industry, but their registration rates are low. Hence, modifying regulations is recommended to create a friendly environment for practicing.

Parallel keywords

audiologists ； job satisfaction ； work patterns ； practice survey