本研究旨在探討學生對以服務學習為主題所建置之數位演講影音資源之使用經驗、滿意度以及對學習的知覺助益程度。研究以國立臺灣大學所建置之「服務學習知識講堂」為例,針對臺大學生進行問春調查。研究結果顯示,在回收的489份問卷中,424位(86.7%)學生曾使用過「服務學習知識講堂」;且有使用的學生對「服務學習知識講堂」呈現方式與網站可使用性皆抱持正面肯定的態度,同時肯定此數位影音資源對其學習成長有所助益。進一步分析學生特質對評估之影響發現,大一生對網站可使用性以及個人學習成長助益感受評估皆較高,而使用「服務學習知識講堂」次數多於一次者,也有較高的學習成長助益感受。本研究同時針對影音資源於服務學習之應用提出後續研究與實務建議。
The purpose of this study was to explore students' experience of and perceived helpfulness of online speech video resources on students learning facilitation. This study used NTU Open Service Learning Website developed by National Taiwan University (NTU) as a case, and conducted a survey to NTU students to collect students' responses and using behaviors of NTU Open Service Learning Website. Results showed that most students are satisfied with the usability of NTU Open Service Learning, and confirmed the effects they perceived helpfulness of NTU Open Service Learning. Results also showed that the freshmen reported higher levels of satisfaction of the website usability and perceived helpfulness of their learning and development. Moreover, students with more experience of website usage reported higher perceived helpfulness of their learning and development. This study further proposed suggestions to application and research of using digital video resources for learning facilitation to service learning.