跨組織實務社群網路的知曉管理：以IT研究顧問實務為例

Managing Knowing in a Network of Communities across Organizations: IT Research Consulting Practices

黃正傑(Cheng-Chieh Huang) ； 謝清佳(Ching-Cha Hsieh)

《資訊管理學報》 19卷1期 (2012/01) Pp. 133-160

https://doi.org/10.6382/JIM.201201.0133

摘要

過去知識管理研究主要討論組織內實務社群間知識分享與管理，卻鮮少注意跨組織間不同實務社群網路的知識交流與創造的議題。本文透過參與式觀察、深入訪談等多元資料以觀察IT研究顧問人員實務活動並利用紮根理論方法建構「跨組織實務社群網路知識交流與創造」的實質理論。本理論認為組織人員的知曉實務包括：知曉認知與知曉行動（論述活動及實務活動）並受到本身思維模式影響。組織人員透過知曉交易的參與過程與外界組織實務社群網路成員進行知識交換、詮釋，並受制度環境、組織策略、組織網路關係、組織利益等各種複雜因素影響。本研究進一步討論跨組織知識創造螺旋的理論意涵及論述活動、知曉認知等管理意涵。本研究不僅補充學術界對於跨組織實務社群現象解釋不足之處，並指出結合論述建構、社會認知、制度情境為未來知識管理研究的新方向。

關鍵字

實務社群網路 ； 實務觀點 ； 顧問實務 ； 紮根理論

並列摘要

This paper is to understand knowledge transfer and creation practices in a network of communities across organizations. It constructs a substantive theory by the grounded theory through participant observation and in-depth interviews data collection approaches wihin an IT research & analysis firm. The theory explains knowing practices in a network of practices across organizations constructed through knowing in cognition, discourse & practice activities. Organizational people exchange and interprete knowledge with network of communities members cross organizations through trading zones and impacted by institutional enviorments, organizational enviorments, organizational knowledge network relationship, organizational interests, etc. Moreover, this paper indicates knowledge innovation framework, knowing discourse, knowing cognition managerial implications in a network of practices across organizations. This research provides new directions to include discourse construction, social cognition and institutional contexts into organizational knowledge practice school.

並列關鍵字

network of practice ； practice perspective ； consulting practice ； grounded theory

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