Learning for Customization Capability through Agility: The Case of the IT Industry

透過敏捷性探討學習對客製化能力之影響－以資訊科技業為例

鄒鴻泰(Hung-Tai Tsou) ； 陳家祥(Ja-Shen Chen) ； 徐暄淯(Hsuan-Yu Hsu)

《資訊管理學報》 23卷2期 (2016/04) Pp. 155-186

摘要

本研究透過知識基礎觀點來檢視敏捷性在學習與客製化能力間是否具有中介效果。資料蒐集取自台灣資訊科技業，製造部門經理為主要研究對象。本研究發放795份實體問卷共回收163份，有效回收率為20.5%。透過PLS統計分析軟體得知，學習對敏捷性有正向影響，而敏捷性對客製化能力有正向影響。本研究亦證實敏捷性在學習與客製化能力之間具有中介效果。鑑此，管理者應該積極管理公司之人力資本，透過各種組織學習活動來促進敏捷性製造並形成客製化能力。此外，管理者更應該利用外部與內部學習來培養顧客敏捷性、夥伴敏捷性及營運 敏捷性，以促成客製化能力的建立。

關鍵字

知識基礎理論 ； 學習 ； 客製化能力 ； 敏捷性

並列摘要

Purpose - The purpose of this paper is to examine this effect from the knowledge-based view (KBV). Design/methodology/approach - Data were collected from information technology (IT) firms in Taiwan. We contacted manufacturing managers to collect data. The questionnaires were distributed to 795 IT firms and 163 returned questionnaires were deemed usable. Findings-Furture, the findings the partial least squares (PLS) method indicate that learning relates positively to agility, which in turn relates positively to customization capability. In addition, learning relates positively to customization capability. Additionally, the mediating effect of agility on the relationship between learning and customization capability is significant. Research limitations/implications - Given the wide range of potential antecedents to agility and the limited theoretical and empirical research that has been conducted to date on factors that lead to agility, future research studies might widen their examination to include other potential factors. Further, the self-reported measures for all constructs were obtained from the manufacturing managers, which may increase the potential for common method bias. Future research studies that rely on top or middle managers as their sources could help clarify whether the results reported herein are informant-sensitive. Practical implications-Managers need to actively manage the human capital of their firms through a variety of organizational learning practices to stimulate the capability in managing agile manufacturing and forming customization capability. To facilitate the link between learning and favorable customization capability, managers need to recognize the importance of agility. They should utilize external and internal learning to cultivate a better level of customer agility, partnering agility, and operational agility, which in turn will result in better customization capability. Originality/value - This is one of the first studies to present a new conceptualization of the relationship between learning and agility, demonstrating how agility can be affected by learning. This study also fills the gap in the literature that calls for an empirical examination of the mediating effect of agility in the relationship between learning and customization capability.

並列關鍵字

learning ； customization capability ； agility ； PLS ； knowledge-based view

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